Air Force - Senior Account Manager (Arlington, VA)

Company Overview Build your career at IDS and help deliver mission-critical software to the Federal Government. Why IDS At IDS, your work matters. Our software supports critical national defense missions and helps federal agencies operate more effectively. Join a team of over 275 dedicated professionals who share a passion for excellence and innovation. Mission-Driven Work Support critical government operations. Career Growth Opportunities to advance and develop new skills. Expert Colleagues Work alongside industry professionals. Stable Foundation 25+ years of success and growth. Benefits Competitive salaries that recognize your expertise and contributions, with regular performance reviews. Flexible work arrangements and generous PTO that increases with tenure. 11 federal holidays annually. Multiple PPO medical plans with $0 employee-only coverage options, plus dental and vision plans including annual exams, lenses/contacts every 12 months, and frames every 24 months. 401(k) retirement plan with a company-funded 3% annual safe harbor contribution. $25,000 employer-paid life and AD&D coverage plus disability insurance, with optional voluntary coverage up to $500,000. Optional accident, critical illness, and hospital indemnity plans. Pre-tax health care and dependent FSAs. Training opportunities, certification support, and career advancement paths. Clearance-Friendly Workplace Many positions require active government clearances. Our Facility Security Officer guides employees through required paperwork and renewals. Position: Senior Account Manager – Department of the Air Force Integrated Data Services (IDS) is seeking a Senior Account Manager to serve as the strategic lead for the Department of the Air Force (DAF) account. This role is responsible for owning the customer relationship, driving enterprise adoption, and expanding the impact of the Project Management Resource Tools (PMRT) System and the Comprehensive Cost and Requirement (CCaR™) System across Portfolio Acquisition Executive (PAE) organizations and Headquarters Air Force (HAF) stakeholders. Responsibilities Serve as the primary point of contact and trusted advisor to DAF leadership, including Secretariat, Air Staff, Space Staff, PAEs, DRPMs, resource sponsors, and FM stakeholders. Own overall account health, customer satisfaction, and long-term relationship strategy. Build and maintain strong relationships across senior leadership and working-level stakeholders. Align PMRT and CCaR™ capabilities to DAF priorities, ensuring clear linkage to mission outcomes. Lead the account strategy to drive enterprise adoption and sustained usage of PMRT and CCaR™ as authoritative systems. Ensure customers fully realize the value of real-time, data-driven portfolio management. Partner with delivery teams to remove adoption barriers and accelerate user engagement. Champion change management efforts, including stakeholder alignment, communications, and executive-level advocacy. Strategic Engagement & Executive Influence Engage directly with senior DAF leadership to shape how PMRT and CCaR™ support portfolio-level decision making. Lead executive briefings, demonstrations, and strategic discussions that clearly articulate mission impact and decision advantage. Anticipate customer needs and position IDS solutions to address emerging priorities. Support and influence governance, policy alignment, and enterprise-level transformation initiatives. Growth & Account Expansion Identify, shape, and drive follow-on opportunities aligned to DAF priorities and enterprise expansion. Partner with IDS leadership to develop and execute account growth strategies, expanding PMRT and CCaR™ adoption across PAEs, adjacent organizations, and unrealized DAF whitespace. Position new capabilities, including CCaR™ AI, to expand mission impact and deepen customer engagement. Support capture activities, proposals, and strategic pursuits within the account. Cross-Functional Leadership Act as the bridge between the customer and IDS product and engineering teams. Ensure customer priorities, feedback, and operational insights are clearly communicated and acted upon internally. Collaborate with delivery teams to ensure solutions align with customer expectations and mission needs. Drive internal alignment to support a unified, high-quality customer experience. Capture customer feedback and operational insights to inform product roadmap and capability evolution. Advocate for enhancements that improve usability, adoption, and mission effectiveness. Ensure field insights are translated into meaningful product improvements and innovation opportunities. Knowledge and Skills Proven ability to manage and grow strategic customer relationships with senior executive stakeholders. Strong executive presence with the ability to influence decision-making at the SES/GO level. Demonstrated success driving enterprise adoption and customer success for complex software solutions. Ability to translate technical capabilities into mission-relevant outcomes and decision advantage. Strong communication and briefing skills, including executive-level presentations. Experience navigating complex, multi-stakeholder DOW environments. Deep understanding of DAF organizations (Secretariat, Air Staff, Space Staff, PAEs, DRPMs). Strong knowledge of DOW systems acquisition, financial management and PPBE processes. Preferred: experience supporting enterprise software platforms in acquisition or financial management environments; familiarity with analytics and decision-support tools like Qlik or Power BI; understanding of system integrations across acquisition, financial, and contracting systems; prior experience with PMRT, CCaR™, or similar systems. Education and Work Experience Minimum of a Bachelor's degree in business management, engineering, computer science, economics or related disciplines. Minimum of ten (10) years of experience in DOW systems acquisition or financial management, preferably DAF experience. Demonstrated success managing strategic accounts or customer portfolios within defense, federal, or enterprise environments. Physical & Mental Qualifications Must be able to sit, type, hear, see, and speak for extended periods of time. Must consistently work and type on a computer for prolonged periods. Must be able to communicate accurate information and ideas clearly. Must be able to lift/carry at least 15 lbs. May be required to move about inside an office to access file cabinets, office supplies, etc. Security Clearance Applicants selected for employment will be subject to a Federal background investigation and must meet additional eligibility requirements for access to classified information or materials. Active Secret clearance preferred; ability to obtain and maintain required clearance is mandatory. Travel Some travel may be required. Hours Normal work schedule hours may vary, Monday through Friday. May be required to work additional hours and/or weekends as needed to meet deadlines or fulfill travel obligations. Salary Range $175,000 - $190,000 per year. Salary estimate is a good faith determination of potential base compensation for a successful applicant. Equal Employment Opportunity IDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, physical or mental disability, gender identity or expression, genetic information, national origin, race, religion, sex, pregnancy, sexual orientation, citizenship status, veteran status, uniformed service member status, or any other characteristic protected by federal, state, or local law. IDS participates in E-Verify. A submission of a resume is an expression of interest and is not considered an application. Citizenship and Visa U.S. citizenship is required; H1-B visas and other visas are not being sponsored. Relocation expenses are NOT compensated. All jobs are employer paid; no fees to candidates. Third parties or agency inquiries are not being accepted at this time. #J-18808-Ljbffr Integrated Data Services