Business Development Manager EKA

About CHEP CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model. Key Responsibilities Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets. Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability. Lead high‑level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations. Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio. Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records. Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement. Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies. Lead cross‑functional teams to deliver innovative, value‑added services and solutions that meet customer needs and promote mutual growth. Job Purpose & Mission Manage and develop a portfolio of large, complex customer accounts, driving retention, growth, profitability, and high levels of customer satisfaction. Lead strategic customer engagements and execute business plans to accelerate revenue growth, while optimizing asset productivity across diverse industries. Serve as the primary point of contact for key customers, building long‑term partnerships through effective communication, skilled negotiation, and the delivery of tailored solutions. Key Duties Facilitate collaborative and structured communication with all key stakeholders internally and externally to ensure clear visibility and increase potential business in line with the commercial policy. Collaborate with the EKAD in the development of the strategy and the account plan for the designated European Key accounts and support the EKAD for Business Review presentations. Track and monitor the performance of designated European Key accounts (KPIs include CT, FTR, on‑time payments, volume and spend) and anticipate potential issues. Ensure European Audits’ planning, coordination and completion with the support of local teams. Leverage KPI performance, audit results and understanding of customer networks and needs to develop, implement and track Joint Business Plan with the support of local teams. Own customer pricing and be responsible for centrally ensuring compliance with the agreed T&C (prices, incentives, pricing reconciliations, payment terms, waivers or caps, indexation). Support Credit Management and coordinate cash collection activity with EKAMs. Coordinate EKAMs activity, including arrangement of monthly / bimonthly calls, minuting of the calls and action tracking. Guide local markets in managing growth opportunities and implementation of new businesses. Identify and develop new service and product opportunities / innovations at the customer to grow, improve and secure our business relationship. Ensure Salesforce is up to date at EKA level. Share best practice in customer organisations and in the EKA community. Comply with company policy and government legislation pertaining to internal administration, safety, competition and commercial dealing. Work self‑directed across broad national and cultural environments. Qualifications Strong organizational, negotiation and interpersonal skills. Deep knowledge of pooling service offerings and pricing mechanisms. Excellent written and verbal communication skills. Proven ability to build and maintain strategic partnerships. Comprehensive understanding of supply chain processes. Fluency in English and at least one additional EU language. Experience in project management and supply chain operations. Proficiency in sales and presentation techniques. Familiarity with Salesforce and SAP/BW systems is an advantage. Benefits & Offer Benefits may vary for locations outside Poland. The offer includes an attractive base salary with an annual bonus and benefits. Additional benefits: 3 days of paid leave for volunteering, 2 additional annual leave days after a full calendar year, financial bonus for a two‑week holiday, LuxMed medical insurance, company car according to the company policy, multisport card, meal vouchers, transportation allowance of 110 PLN net per month, employee capital plan, employee investment plan, opportunity to build skills in a worldwide logistics company, participation in worldwide projects, independence in operating with real impact, support at every stage of your career. Equal Opportunity Statement We are an Equal Opportunity Employer and are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. We do not discriminate on the basis of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, veteran status or disability. #J-18808-Ljbffr