Regional Director

Job Description

Job Description

The Regional Director provides strategic leadership and operational oversight for a portfolio of communities located in Pembroke Pines, Miami Gardens, Miami, and Boynton Beach, FL. This role is responsible for driving financial results, achieving occupancy and revenue goals, developing high-performing teams, maintaining exceptional resident experiences, and protecting the value of each asset. The Regional Director serves as a trusted partner to ownership and executive leadership by developing and executing business strategies that maximize portfolio performance.

Essential Duties and ResponsibilitiesPortfolio Leadership

• Lead and support Community Managers and Regional support teams across an assigned portfolio.
• Foster a culture of accountability, collaboration, engagement, and continuous improvement.
• Conduct regular property visits to assess operations, curb appeal, maintenance standards, and resident experience.
• Provide coaching and performance management to onsite leadership teams.
• Build succession plans and develop future leaders within the organization.

Financial Performance

• Own the financial performance of an assigned portfolio, including revenue growth, expense management, and Net Operating Income (NOI).
• Review monthly financial statements and operating reports to identify trends and opportunities.
• Develop and implement strategies to improve occupancy, collections, rental rates, and ancillary income.
• Monitor delinquency, bad debt, concessions, and operating expenses.
• Prepare and oversee annual operating budgets and capital expenditure plans.
• Collaborate with Asset Management to achieve ownership investment objectives.

Property Operations

• Ensure communities operate in accordance with company policies, Fair Housing requirements, and all federal, state, and local regulations.
• Maintain high standards for curb appeal, property appearance, preventive maintenance, and resident satisfaction.
• Partner with Maintenance leadership to ensure timely completion of work orders, capital projects, and preventive maintenance programs.
• Monitor vendor performance and contract compliance.
• Oversee emergency response procedures and business continuity planning.

Leasing & Marketing

• Drive occupancy and revenue through effective leasing strategies and pricing recommendations.
• Review market conditions and competitive trends.
• Partner with Marketing teams to develop community-specific marketing initiatives.
• Monitor leasing conversion, traffic, renewals, and resident retention metrics.
• Support new acquisitions, lease-ups, repositioning efforts, and renovation projects.

Resident Experience

• Promote exceptional customer service across all communities.
• Review resident feedback and online reputation metrics.
• Resolve escalated resident concerns professionally and promptly.
• Develop strategies to improve resident retention and satisfaction.

Talent Development

• Recruit, hire, mentor, and retain high-performing teams.
• Conduct regular performance evaluations and coaching sessions.
• Identify training needs and coordinate professional development opportunities.
• Promote employee engagement and recognition initiatives.

Compliance & Risk Management

• Ensure compliance with Fair Housing, OSHA, company policies, and all applicable regulations.
• Oversee internal audits and property inspections.
• Monitor insurance claims, safety initiatives, and risk management practices.
• Ensure timely completion of required compliance training.

Owner Relations

• Present portfolio performance during ownership meetings and business reviews.
• Provide strategic recommendations to improve asset value and operational performance.
• Communicate proactively regarding property performance, capital projects, and market conditions.

Qualifications

Required

• Bachelor's degree in Business, Real Estate, Finance, Management, or related field (or equivalent experience).
• 7–10 years of progressive multifamily property management experience.
• Minimum of 3–5 years leading multiple communities or a regional portfolio.
• Demonstrated success improving NOI, occupancy, and revenue growth.
• Strong knowledge of Fair Housing, landlord-tenant laws, budgeting, and property operations.
• Experience managing budgets, capital projects, and operational performance.
• Excellent leadership, coaching, and communication skills.
• Proficiency with property management software (Yardi, RealPage, Entrata, OneSite, or similar) and Microsoft Office.
• Ability to travel regularly throughout the assigned portfolio.

Preferred

• CAM, CAPS, or CPM designation.
• Experience with acquisitions and dispositions.

We are an equal opportunity employer and a drug free workplace who celebrates diversity and our commitment to creating an inclusive environment for all of our team members.