Program Manager - Clinical Pathways

Children’s National Hospital’s Information Technology team is dedicated to advancing pediatric healthcare through innovative technology solutions that support clinical care, research, operations, and patient experience. The department partners closely with physicians, nurses, researchers, and business leaders to design, implement, and optimize enterprise-wide systems that improve patient outcomes, operational efficiency, and organizational performance. The IT organization encompasses a broad range of specialties, including Digital Health, Epic and Clinical Applications, Cybersecurity, Data & Analytics, Artificial Intelligence, Infrastructure & Cloud Services, Software Development, Enterprise Architecture, Project and Program Management, IT Operations, and Information Security. Teams collaborate on high-impact initiatives such as electronic health record (EHR) optimization, digital transformation, data-driven decision making, cybersecurity protection, cloud modernization, and emerging healthcare technologies. Children’s National IT professionals are committed to innovation, continuous improvement, and service excellence while supporting one of the nation’s leading pediatric healthcare organizations. The department fosters a collaborative, mission-driven environment where technology professionals have the opportunity to make a meaningful impact on the lives of children and families every day. Mission-driven organization focused on improving children’s health. Enterprise-scale technology and digital transformation initiatives. Collaborative partnerships with clinical, operational, and executive leaders. Opportunities to work with cutting-edge healthcare technologies. Strong emphasis on innovation, cybersecurity, analytics, and digital health. Commitment to professional development, continuous learning, and career growth. Direct impact on patient care, research, and healthcare delivery excellence. About the Role Play a pivotal role in orchestrating and managing strategic initiatives and projects from inception to completion for the Information Services department. You will collaborate with cross-functional teams, including technology, application, data analytics and project management professionals, as well as stakeholders from different business units, and senior leadership, to ensure the successful delivery of the projects. Your leadership and strategic thinking will be key in driving efficiency, innovation, and excellence within our Information Services department. Responsibilities Program Focus: Clinical Pathways & Process Standardization The IS Program Manager - Clinical Pathways will lead the development and operationalization of a system-wide clinical pathways program, with an emphasis on standardizing care delivery, improving outcomes, and reducing unwarranted variation. The Program Manager will establish and govern structured processes for clinical content intake, review, and prioritization, ensuring alignment with evidence-based practice and organizational goals. Key responsibilities include driving the design and lifecycle management of order sets and related clinical decision support tools, partnering with clinical, informatics, and information services stakeholders to ensure seamless integration within the EHR and ancillary systems. The role will also oversee workflow harmonization across service lines, ensuring scalable, repeatable processes that support quality, safety, and efficiency. Reporting through the clinical informatics structure, this position requires strong cross-functional leadership, experience in healthcare informatics or clinical operations, and the ability to translate clinical requirements into standardized, technology-enabled solutions. Candidates with Epic Orders certification and demonstrated experience supporting Clinical Pathways workflows within Epic will be strongly preferred. Qualifications Bachelor’s Degree: Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field. (Required) Master’s Degree: Master’s degree in Information Technology, Computer Science, Business Management, or a related field. Master’s degree is a plus. (Preferred) 5 years: Proven experience as a Senior Project Manager or related role in the IT or Healthcare industry, with a successful track record of delivering complex programs. (Required) Required Skills Strong understanding of project and program management methodologies (Agile, Scrum, Waterfall, etc.) and tools (e.g., Jira, Microsoft Project, etc.). Excellent leadership and interpersonal skills, with the ability to lead and inspire cross-functional teams. Exceptional communication skills, both written and verbal, with the ability to present complex technical concepts to non-technical stakeholders. Strong analytical and problem-solving capabilities, with a keen attention to detail. Ability to manage multiple priorities in a fast-paced and dynamic environment. Proven experience in risk management and mitigation strategies. Experience with Healthcare IT project/program management is desirable. Demonstrated ability to build successful working relationships with external vendors or out-sourced professional services providers. Familiarity with Cerner Millennium, Epic, PeopleSoft/Fusion, and ServiceNow is desirable. Preferred Skills Project Management (PMP) (Preferred) Pay range and compensation package The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible. Equal Opportunity Statement Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The Know Your Rights poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). 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