Product Manager - Marketing, Senior Associate

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

  As a  Senior Associate on the Product Marketing team, you'll play a key role in supporting the build and scaling of products that empower marketers - from how content is created and managed, to how it's governed and scaled across the marketing content supply chain.

You will help shape innovative product capabilities supported by user research and stakeholder feedback and continuously improve our existing tools and platforms. 

You will collaborate closely with cross-functional teams, including the performance marketing team and lines of businesses and play a crucial role in shaping the future of our creative and content production capability. 

Job Responsibilities

• Partner with the Product Lead to identify new product opportunities that reflect the needs of our stakeholders through user research and discovery
• Support day-to-day co-ordination of the content ecosystem, ensuring alignment with business priorities, marketer workflows and activation needs
• Assist with vendor relationships, support processes, and tool performance tracking; support onboarding and pilot programs for new
• Consider and plan for upstream and downstream implications of new product features on the overall creative production experience
• Support the collection of user research, journey mapping, and analysis to inform the strategic product roadmap and surface potential product features that deliver value
• Analyze, track, and evaluate product metrics across the product development lifecycle
• Write requirements, epics, and user stories to support product development 
• Enhance communication between development and business leads so that asks and solutions are clearly understood by both sides
• Act as a center of knowledge, maintaining deep curiosity about marketing operations and creative production tooling, and sharing learnings with the broader team
• Manage day-to-day operations across vendor platforms including Writer.ai, Canva, and Moveable Ink — covering user access, configuration support, quality monitoring, and user enablement
• Build and maintain strong working relationships with key stakeholders across marketing, technology, legal, and compliance

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development lifecycle
• Experience in product lifecycle activities including discovery and requirements definition
• Ability to partner on enterprise-level applications from proof of concept through to mature production environments
• Excellent communication skills, comfortable engaging with stakeholders at all levels and documenting requirements in agile story form
• Proven stakeholder management skills across cross-matrix organizations, spanning both business and technology teams

Preferred Qualifications, Capabilities, and Skills

• Hands-on experience with AI content generation or dynamic personalization platforms
• Familiarity with creative production workflows and content governance processes in a marketing organization
• Experience in agile environments including Jira, supporting scrum teams and presenting outcomes to business partners.
• Experience working alongside legal, compliance or risk functions in a regulated industry
• Exposure to AI-assisted content tools and an awareness of responsible AI considerations in a marketing context

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.