Client Service Supervisor

Client Service Supervisor

New York, New York, United States

About the Role

The Client Services Supervisor leads the Lobby Concierge team and supports Messenger Center operations to ensure an exceptional tenant and visitor experience. This hands-on leadership role oversees daily operations, staff performance, and service delivery while maintaining strong partnerships with building management and internal teams. The ideal candidate is organized, service-driven, and thrives in a fast-paced, high-visibility environment.

Key Responsibilities

Leadership & Team Oversight

• Supervise, train, and coach Client Service Associates and backfills
• Manage team schedules, PTO, call-out coverage, and after-hours event staffing
• Conduct performance reviews and provide ongoing feedback and counseling
• Ensure accurate timekeeping and policy compliance
• Promote professionalism, accountability, and service excellence

Operations & Client Experience

• Oversee daily Lobby Concierge operations and assist with Messenger Center functions as needed
• Execute Client Service Associate responsibilities when required
• Serve as liaison between tenants, visitors, building management, and internal teams
• Greet VIP guests and support high-profile visits
• Ensure all tenant requests and inquiries are handled promptly and professionally
• Maintain updated operations manuals and continuity plans

Reporting & Administration

• Maintain compliance with company and building procedures
• Prepare quarterly reports and support business reviews
• Report incidents and operational concerns
• Oversee uniform standards and related logistics

Qualifications

• 3+ years of experience in client services, hospitality, or operations
• Prior supervisory experience managing 5–10 employees
• Strong customer service and relationship-building skills
• Excellent written and verbal communication
• Highly organized, detail-oriented, and able to multitask in a high-volume setting
• Strong computer proficiency
• High School Diploma required; Bachelor's Degree preferred

Core Competencies

• Results-oriented and client-focused
• Professional, articulate, and dependable
• Strong leadership and coaching ability
• High integrity and sound business judgment

Physical Requirements & Travel

Ability to stand, walk, bend, and lift up to 40 lbs.; operate office equipment; and manage packages using wheeled carts (up to 60 lbs.). Local travel may be required (up to 25%).

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy.

Pay Range

$23 - $23 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.