Case Manager (CPS Ongoing)

Case Manager

Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America's Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal at mhanational.org/bestemployers.

Here is why working at Sheboygan County is for you: It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks: Referral program, Wisconsin Retirement System, education discount and more!

What to Expect:

The Case Manager provides child welfare and family services within the Health and Human Services Social Services Division, with primary responsibility for Child Protective Services and other statutory social service programs. Under general supervision, this position responds to reports of child abuse or neglect; conducts safety, risk, and family assessments; develops and monitors safety and case plans; and coordinates services to ensure child safety, permanency, and family stability. The Case Manager works collaboratively with children, families, courts, service providers, and community partners to address safety concerns, support reunification when possible, and pursue alternative permanency outcomes, when necessary, in accordance with applicable laws, court orders, and professional standards.

Essential Duties

• Plan, provide, arrange, and monitor direct client services under the general supervision of a Health and Human Services Supervisor, working within assigned Social Services program areas and service populations, including Child Protective Services and other statutory family support services.
• Provide information, intake, outreach, and assistance to individuals, families, mandated reporters, and the public; gather and evaluate information to determine service needs, child safety concerns, eligibility, and appropriate level of intervention; accept or initiate referrals as required.
• Receive and respond to reports of alleged child abuse or neglect and conduct initial and ongoing CPS investigations and family assessments to evaluate safety, risk, strengths, needs, and protective capacities, including social, emotional, behavioral, developmental, and environmental factors affecting child and family well-being.
• Determine the presence of child safety threats, impending danger, and risk of harm and develop, implement, and monitor safety plans in accordance with Wisconsin Statutes, administrative rules, court orders, and agency policy.
• Provide case management and service coordination for children and families involved with Child Protective Services and other Social Services programs, emphasizing child safety, permanency, family stability, and well-being.
• Develop, implement, and monitor comprehensive, outcome-focused case plans and service plans in collaboration with families, caregivers, and service providers; identify goals, required actions, and timelines consistent with statutory requirements and court-ordered conditions.
• Coordinate, facilitate, and participate in multidisciplinary and interagency meetings, including family team meetings, permanency planning meetings, and staffings with courts, law enforcement, schools, medical providers, and service agencies.
• Monitor service delivery, family compliance, and progress toward case plan goals; evaluate effectiveness of interventions; and modify plans as necessary to address ongoing safety concerns, changing family circumstances, or judicial direction.
• Maintain complete, accurate, and timely case documentation in designated electronic systems, including assessments, safety plans, case plans, progress notes, contacts, referrals, court reports, and required state and federal reports, in compliance with documentation standards and mandated timelines.
• Maintain working knowledge of and compliance with applicable federal and state laws, administrative rules, court procedures, funding requirements, agency policies, and professional standards governing child welfare and social services practice.
• Ensure client rights and due process protections are communicated, respected, and upheld, including confidentiality, informed consent, and participation in decision-making as appropriate.
• Provide advocacy and support to children and families to promote access to services, reduce barriers, and support safe participation in education, treatment, placement, and community settings.
• Respond to crisis situations involving child safety, abuse, neglect, or family instability; coordinate with crisis services, law enforcement, medical providers, and other protective systems as required.
• Exercise statutory authority, when necessary, to recommend or implement removal of children from parental or caregiver custody to ensure child safety, and coordinate placement and services for children in out-of-home care.
• Prepare court-related documentation, reports, and recommendations; provide written and oral testimony; and participate in court proceedings, hearings, and reviews as required by assignment.
• Collaborate regularly with internal County divisions and external partners, including behavioral health providers, schools, healthcare systems, child welfare partners, juvenile justice, corrections, housing providers, and community-based organizations.
• Identify, authorize, and monitor services, placements, and related expenditures in accordance with program guidelines, funding limitations, and accountability requirements.
• Ensure compliance with specialized statutory requirements, including the Indian Child Welfare Act (ICWA), and interstate or placement-related regulations as applicable.
• Participate in unit, division, and department meetings; interdisciplinary staffing; training; and quality improvement initiatives to support service effectiveness and compliance.
• Support team functioning by sharing knowledge, coordinating case activities, and, as assigned, providing informal guidance to newer staff.
• Engage in ongoing professional development and training related to child welfare practice, trauma-informed care, cultural humility, equity, safety assessment, and emerging best practices.
• Perform other related duties as assigned to support the mission, programs, and operations of the Health and Human Services Department.

Qualifications

Minimum Education: Bachelor's degree from an accredited college or university in Social Work, Human Services, Behavioral Science, or closely related field. Minimum Experience: Relevant experience in social services, case management, service coordination, or a comparable human services role serving children, families, or individuals with disabilities is preferred. A combination of education and experience may be considered. Minimum Certifications: Certified Social Worker (CSW) licensure or an active Social Worker Training Certificate is preferred. Other Requirements: A Valid Wisconsin Driver's license.

• Knowledge of applicable federal laws, Wisconsin Statutes, administrative rules, court procedures, and funding requirements governing Child Protective Services and related social services programs.
• Knowledge of child welfare practice, including child safety assessment, risk determination, family functioning, permanency planning, and court-involved case management.
• Understanding of social problems, cultural diversity, trauma, human growth and development, and individual and family dynamics as they relate to assessment, service planning, and intervention.
• Knowledge of or experience with trauma-informed principles and practices and the ability to apply those principles when working with children, families, caregivers, service providers, and community partners.
• Skill in receiving and responding to reports of child abuse or neglect and conducting safety, risk, and family assessments in accordance with statutory and policy requirements.
• Skill in developing, implementing, and monitoring safety plans, case plans, and permanency plans in collaboration with families, caregivers, and multidisciplinary partners.
• Skill in coordinating services and activities that cross unit, departmental, and agency lines, including collaboration with courts, law enforcement, schools, healthcare providers, and contracted service providers.
• Skill in establishing and maintaining effective working relationships with coworkers, supervisors, service providers, foster parents, community partners, and members of the public.
• Effective written and verbal communication skills, including accurate documentation, preparation of court reports, provision of written and oral testimony, facilitation of meetings, and explanation of program requirements, services, and client rights.
• Demonstrated commitment to confidentiality and ethical handling of sensitive information in accordance with legal requirements, professional standards, and County policies.
• Sound professional judgment, emotional composure, and ability to de-escalate situations when responding to stressful, complex, or confrontational circumstances.
• Ability to work independently and collaboratively; follow instructions; manage multiple cases and deadlines; and complete assigned tasks accurately and timely.
• Willingness and availability to travel within and outside Sheboygan County as required, including possession of a valid driver's license, automobile insurance, and reliable access to a vehicle.

Work Environment & Physical Requirements

• Work is performed primarily in an office