Manager of IT Operations

Manager Of It Operations

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

The Manager, It Operations & Delivery is responsible for leading Voyager's IT operations function, including service desk, device management, onboarding and offboarding, and IT support to ensure that Voyager's technology foundation scales reliably with the pace of the company's growth.

This position reports to the Chief Information Officer (CIO) and is part of the Information Technology organization. This role is on-site in Long Beach, CA, with regular travel to Voyager facilities and operational sites across the United States required. Candidates will also be considered on-site in Houston (Webster), TX; San Diego, CA; Denver, CO; or Folsom, CA.

In this role, the essential functions are:

• Lead Voyager's IT operations function, including service desk and Tier 13 end-user support, identity and access management, device lifecycle management (strategy, procurement, provisioning, decommission, and inventory management), and IT onboarding and offboarding programs that serve a rapidly growing, geographically distributed workforce
• Build with an AI-first approach; seeking opportunities to scale with AI support wherever possible
• Build, lead, and develop a high-performing IT operations team, establishing clear service delivery standards, SLAs, escalation frameworks, knowledge base, and a culture of accountability and continuous improvement
• Partner with the cybersecurity team to ensure IT operations practices align with Voyager's cybersecurity posture, CMMC requirements, ITAR and EAR compliance obligations, and enterprise risk management framework
• Manage vendor relationships, managed service providers, and technology partners that support IT operations, driving performance accountability, commercial discipline, and alignment to Voyager's strategic direction
• Own configuration and development of the IT Service Desk software to ensure auto-triage, ticket assignment, ticket health dashboards, individual performance metrics, and excellent customer UX for ticket submissions.
• Own device management ensuring pre-configured ready-to-go devices for all employees, within budget; including device inventory and outsourcing vendor management and development
• Own User Training for employees to ensure they know how to use our tools and systems to receive IT support and ticketing.
• Develop Voyager's IT ticketing system; be proactive and results-driven; ensure a modern IT ticketing experience for all users

If your experience aligns with our basic qualifications and you are inspired by our mission, we'd like to connect. If you don't see the right role right now, join our Talent Community and stay connected as we continue to build what's next.

Basic Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business or a related field with 3 years of experience in IT operations, management, or related functions OR 5 years' experience in lieu of a degree.
• 5+ years leading IT operations teams or other high-volume ticket teams with demonstrated success building and scaling service desk and end-user support in a complex, multi-site environment
• Technical expertise in IT service desk solutions
• Proven ability to design and operate distributed, multi-site IT environments, managing device configurations and inventory and service desk support functions across geographically dispersed facilities and remote workforces
• Demonstrated experience building team organizational structure, hiring, and developing technical talent in a high-growth environment
• Strong executive communication and cross-functional stakeholder management skills, with experience translating operational complexity into strategic recommendations for leadership audiences

Preferred Qualifications:

• Experience with Microsoft 365, Intune, Entra ID (Azure AD), Halo, Zendesk, Service Now, Jira, or other tooling solutions in an enterprise environment, including zero-trust architecture patterns
• Relevant industry certifications such as ITIL, ITSM, or Administrator certifications

Travel, Physical and/or Government Mandated Requirements:

• Travel up to 30%, including the possibility of overnights, to Voyager facilities, operational sites, and partner locations across the United States
• Ability to lift, move, or carry IT equipment and hardware up to 50 pounds in support of site activations and infrastructure deployments
• This position requires access to information governed by U.S. export control laws and regulations. Employment is conditioned on the candidate's ability to comply with all applicable export control requirements, including ITAR.

The good faith base salary range for this role is $115,000 - $130,000 at the time of this posting. Where you fall within the range depends on your experience, skills, and location. This range reflects base salary only and does not include benefits or bonus/incentive. This range may be adjusted in the future.

This position is incentive plan eligible.

Voyager offers a highly competitive total compensation package designed to support the well-being, growth, and success of our employees. Employees benefit from a flexible and comprehensive rewards program that supports both professional and personal well-being.

• Unlimited Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance
• Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
• Flexible, affordable gym memberships with 12,700+ options nationwide including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness and more! No long term contracts and FREE on-demand workout videos before you enroll
• 401(k) retirement plan with a company match of up to 4% to help you build long-term financial security
• Company wellness programs that support physical and mental well-being
• Additional voluntary benefits and employee support resources
• The opportunity to work alongside a highly talented team in an innovative, mission driven environment=

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Minority/Female/Disabled/Veteran