Executive Director, Client Partnership - West Coast ONLY

Role Overview Executive Director, Client Partnership at DEPT® are senior leaders responsible for driving the growth, performance and innovation of strategic client relationships. You serve as a trusted advisor to senior client stakeholders, helping them navigate complex marketing, experience and technology transformation challenges. You combine strong commercial instincts with strategic thinking, ensuring that the work we deliver drives meaningful business impact. Executive Directors lead clusters of accounts and shape account strategy, expand DEPT’s capabilities within their client portfolio and ensure strong financial performance. Success in this role requires curiosity, strong commercial leadership, and the ability to operate end‑to‑end across the agency lifecycle. What You’ll Do Client Leadership & Strategic Partnership Serve as the senior strategic partner for key clients, building trusted relationships with executive stakeholders across marketing, product and business leadership. Lead the development of long‑term account strategies that align DEPT’s capabilities to clients’ evolving business objectives, growth ambitions and competitive landscape. Bring a strong strategic point of view to client conversations, challenging thinking constructively and guiding clients toward new opportunities for growth and transformation. Facilitate executive‑level conversations around brand, experience, technology and operating model transformation. Act as the primary senior escalation point for client issues and ensure they are resolved quickly and constructively. Represent DEPT® at the executive level within client organizations and strengthen our reputation as a strategic partner. Lead and support major pitches, proposals and strategic initiatives within existing accounts. Account Growth & Commercial Performance Own the commercial health and growth of assigned accounts, including revenue expansion, profitability and scope management. Define and lead account growth strategies, identifying whitespace opportunities across DEPT’s capabilities including creative, media, experience, content, data and technology. Identify, shape and close cross‑sell and up‑sell opportunities by connecting client business goals with DEPT’s integrated capabilities. Lead strategic discussions with clients around scope expansion, new initiatives and transformation programmes. Ensure accurate financial forecasting and reporting across assigned accounts, including revenue projections, margin performance and pipeline visibility. Partner closely with Finance and leadership to maintain strong pipeline hygiene, forecasting accuracy and long‑term account planning. Ensure accounts operate within healthy financial parameters by proactively managing scope pacing, utilisation and profitability. Experience & Transformation Leadership Operate confidently across creative, media and transformation conversations, bringing enough digital and MarTech literacy to frame trade‑offs and guide strategic discussions. Help clients define modern marketing and experience operating models that integrate creative, media, data and technology. Partner with internal strategy, experience and technology teams to translate ambitious client visions into executable programmes. Shape integrated programmes spanning content, performance marketing, experience design and platform‑enabled transformation. Champion innovative approaches to delivering work faster, more intelligently and with greater impact. Cross‑Functional Leadership Work closely with leaders across creative, media, experience, data and technology to deliver integrated solutions for clients. Foster strong collaboration across disciplines and regions to ensure the right experts are engaged at the right time. Help orchestrate complex programmes by aligning diverse teams around clear strategies, operating models and governance structures. Partner with delivery leadership to ensure ambitious client visions translate into scalable, executable programmes. Champion the One DEPT mindset by breaking down silos and encouraging collaboration across capabilities. Team Leadership & Culture Lead and inspire multidisciplinary teams across accounts, ensuring teams remain aligned, motivated and focused on delivering exceptional work. Provide mentorship and guidance to Client Directors, Executive Directors and emerging leaders within the organisation. Foster a culture of accountability, curiosity and collaboration within account teams. Support talent development by identifying high‑potential individuals and helping them grow into future leaders. Model DEPT’s values and contribute to building a high‑performing, collaborative culture. Operational Excellence Ensure work is delivered to the highest quality standards while maintaining strong operational discipline. Continuously review and improve ways of working within accounts to increase efficiency, speed and effectiveness. Partner with delivery teams to ensure strong governance, resourcing alignment and operational clarity across complex programmes. Ensure new team members are effectively onboarded to accounts with a strong understanding of client goals and team dynamics. Resolve cross‑team operational challenges and maintain alignment on priorities and delivery expectations. What You Bring 12+ years of experience leading client relationships within a digital agency, consultancy or marketing services environment. Proven experience managing large‑scale accounts and multi‑disciplinary teams. Track record of growing accounts through cross‑sell, up‑sell and strategic expansion. Strong executive presence with the ability to build trust with senior stakeholders including CMO‑level clients. Experience shaping strategic programmes across marketing, experience design, content or digital transformation initiatives. Strong commercial acumen including experience managing account revenue, margin and forecasting. Ability to operate end‑to‑end across the agency lifecycle; from defining the work to expanding the relationship over time. Excellent storytelling, presentation and communication skills. Strong cross‑functional leadership capabilities with the ability to align diverse teams around a shared strategy. High curiosity, entrepreneurial mindset and action‑oriented leadership style. Ability to thrive in fast‑paced environments and navigate complex stakeholder landscapes. What We Offer Healthcare, Dental and Vision coverage 401k plan with matching PTO Paid company holidays Parental leave Remote / Hybrid This role is open to remote or hybrid arrangements in the United States. We Support You Being You DEPT® is an equal opportunity employer (EOE). We believe the best work is created when people feel safe and free to be themselves. We’re committed to an inclusive, barrier‑free recruitment and selection process and workplace, regardless of identity, background, beliefs, lifestyle or disabilities. DEPT® participates in E‑Verify, meaning your Form I‑9 information will be sent to the federal government to confirm you are authorised to work in the U.S. Diversity, Equity & Inclusion At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Women and under‑represented groups are encouraged to apply. Research shows that such candidates often underestimate their fit; we believe in giving everyone a fair chance to shine. We also encourage you to discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Learn more about our dedication to diversity, equity and inclusion. Compensation The anticipated salary range for this position is $175,000 – $225,000 USD for a 40‑hour workweek. Salary is based on experience, expertise, physical location and organisational impact. We are flexible. #J-18808-Ljbffr jobr.pro