Sales Support Representative

Sales Support RepresentativeWe are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic team. This role is essential in providing exceptional customer service and supporting the sales team in achieving their goals. The ideal candidate will have a passion for helping customers and a strong understanding of sales processes.Responsibilities:Handle inbound / outbound phone & email activity to assist architects, designers, custom home builders, general contractors, and building material distributors with post sales support functionsProvide customers with technical product knowledge surrounding the installation and limitations of the productHost an internal weekly service meeting with cross functional departments to address customer issues and identify areas of improvementsLog and troubleshoot Service Cases as needed on product issues after deliveryCoordinate with EZConcept Planner to confirm delivery ETAs as requested by customerWork with our logistics team and freight carriers to secure freight quotes, or to provide updated tracking information, and to submit damage claims as necessaryWork with Finance and Supply Chain to handle customer credits & return authorizationsCreate quotes and review drawing documents as needed to finalize replacement ordersWork with independent sales reps to assist with jobsite support when troubleshooting challenges in the field.Understand and maintain confidentiality relating to all business activities, especially relating to manufacturing details and customer/ supplier details.Perform other related duties as assigned by the General Manager of sales operationsRequired Skills:Bachelor's Degree in Business or a related Customer Service fieldProfessional demeanor, high-energy, fast-paced, focusedFanatical customer service skillsEffective & empathetic communication skillsAdvanced computer skillsStrong Reasoning AbilityExcellent interpersonal skillsFirm Decision Making skillsAttention to detail and high level of accuracyAn ability and desire to work with technical informationStress ManagementTime Management SkillsPreferred Skills:Door and frame industry experience given additional considerationFamiliarity with ERP systems, specifically NetSuiteCRM Software experience