Accounts Receivable Lead

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About Us

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.

Founded in 1969, the National Council is a membership organization that drives policy and social change on behalf of nearly 3,300 mental health and substance use prevention, treatment and recovery organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services and support. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.

The National Council is growing rapidly to meet this moment; both our budget ($77M) and passionate staff (250+) have grown more than 50% since 2020. In addition, while we maintain office space in Washington, DC, we are a remote-first organization, meaning our employees work remotely from their locations across the United States.

We are an equal-opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary

The Accounts Receivable Lead is part of the accounting team. Primary duties are to lead the accounts receivable collection effort, provide reporting on AR statuses, and perform collections on open invoices. Other duties include ensuring timely application of payments, assisting with contractual requirements, maintenance of accounting files and other related financial tracking systems.

This is an individual contributor role. While this position can be done remotely from anywhere in the US, you must primarily work our Washington, DC business hours of 8:30 AM to 5:00 PM ET.

Key Responsibilities

Accounts Receivable Collections Effort

• Operate as the lead of a three-person receivables team.
• Oversee the management of accounts receivable processes, ensuring timeliness and efficiency.
• Conduct proactive collections efforts on outstanding invoices.
• Facilitate proactive meetings with program staff to drive collections.
• Respond promptly to customer service requests, ensuring swift resolution.
• Provide oversight over our accounts receivable inbox, ensuring rapid response to customer service requests.
• Maintain collections database that interacts with other systems and various constituents.
• Provide reporting on collections efforts to senior management.
• Implement and enforce credit and collection policies to optimize cash flow.
• Review and analyze customer accounts for delinquencies and implement appropriate actions.
• Monitor aging reports and escalate collection actions when necessary.
• Conduct regular meetings with the receivables team to provide guidance and support.

Cash Receipts

• Assist with the cash receipts function by cross training these duties.
• Ensure accurate and timely application of payments and adjustments to customer accounts.
• Determine proper coding and write-up transaction batches for multiple revenue streams including auto-deposits, website/MHFA portal (authorize.net) and LMS orders.
• Enter cash receipts into accounting system, CRM, and e-commerce platform.

Perform invoicing on select accounts

• Prepare MHFA invoices and ad hoc requests for corrections or additional invoices.
• Prepare select other program invoices.

Contractual Support

• Prepare necessary administrative documents required by contractual agreements.
• Communicate effectively with both internal and external customers.
• Act as a liaison with the accounting department, addressing inquiries and providing support.
• Ensure compliance with state/county registrations.

Other Duties

• Help maintain accounting, CRM (and/or collections database) and e-commerce platform files.
• Handle requests for information for accounting.
• Other administrative duties as assigned.

Required Qualifications

• A minimum of three to five years of experience in accounts receivable leadership or a related role is preferred.
• Experience using JAMIS accounting software Microsoft Dynamics CRM and Shopify systems is a plus.
• Proficiency in Microsoft Office, particularly Excel, is required.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Demonstrated professionalism, judgment, and integrity.
• Excellent attention to detail and strong proofreading abilities.
• Good interpersonal skills and the ability to work collaboratively in a team environment.
• Strong written and verbal communication skills.
• Adaptability to changing priorities and ability to work well under pressure.

Preferred Qualifications

Bachelor's degree preferred