Enrollment Advisor

Job Description

Job Description

Enrollment Advisor 
Innovate Salon Academy

Location: Brick Township, New Jersey

About the Role:

You’ll guide prospective students from their first phone call to their first day of class. For many of them, enrolling is a big and sometimes scary decision. Your job is to make it exciting, clear and honest. You’ll be part sales professional and part advisor, and you’ll be accurate with every detail.

Responsibilities: 

• Respond to new inquiries by phone and text, build rapport and book campus tours
• Lead personalized campus tours that connect each student’s career goals to the right program
• Walk students through total program cost, payment options, and the basics of grants versus loans
• Help students complete their FAFSA during the appointment, including checking their prior federal loan history in NSLDS
• Work closely with the Financial Aid team on aid estimates and outstanding documents
• Manage the electronic enrollment process: the pre-enrollment application, document review, Enrollment Agreements 
• Keep every lead and student record up to date in our CRM 
• Follow up on missing documents and keep start lists and enrollment goals accurate
• Meet monthly enrollment and new-start goals

What We’re Looking For

• 1–2+ years in admissions, sales, customer service or another client-facing role (school admissions or financial aid experience is a big plus but not required)
• Warm, confident communication in person and over the phone
• Strong organization and attention to detail, especially with names, dates and documents
• Comfort with CRM software, Google Workspace and data entry
• Goal-driven and able to handle follow-up without being reminded
• A background in the beauty industry is a plus but not required
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.