Service Advisor - Automotive

Sullivan’s Auto Service is growing and looking for a high-performing Service Advisor who enjoys helping people, building trust, and delivering an exceptional customer experience. This is not an order-taker position. We’re looking for a professional who can communicate vehicle needs clearly, educate customers, build value, and help customers make informed decisions about maintaining and repairing their vehicles. If you’re motivated by helping people, achieving goals, being rewarded for performance, and prefer not to work weekends, we’d like to meet you. What You’ll Do Greet customers and create a world-class service experience Build trust through clear communication and education Present repair recommendations confidently and professionally Manage estimates, approvals, and vehicle status updates Coordinate workflow with GM, technicians and parts personnel Monitor vehicle progress and ensure deadlines are met Follow up with customers throughout the repair process Maintain accurate records in our shop management system Support customer retention and long-term relationships Consistently achieve sales and gross profit objectives What Success Looks Like High customer satisfaction scores Strong estimate-to-sale conversion rates Consistent achievement of sales goals Effective communication with customers and technicians Accurate documentation and follow-up Positive contribution to team culture Growth in customer retention and repeat business Compensation & Benefits Competitive base pay Performance-based bonuses Paid time off Ongoing training opportunities Career growth potential Stable, year-round business If you’re looking for a career where your effort, communication skills, and performance directly impact your income and success, apply today. Tell us about your customer service experience, sales achievements, and what makes you an exceptional Service Advisor. #J-18808-Ljbffr