Sous Chef - Paradies Lagardère - Stephanie's E

Position Summary At Paradies Lagardère, our mission is to maintain first‑class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels—from an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top‑notch quality of our culinary offerings and the exceptional hospitality delivered by our teams. We focus on more than just restaurant operations. We specialize in experiences. The Sous Chef is responsible for delivering exceptional guest service through the selection, development, and motivation of the back‑of‑house associates and by managing the daily operations of a restaurant kitchen environment to optimize profits. Whether leading an on‑trend national brand or an iconic concept from the local community, you will create and deliver first‑class experiences for the traveling public. In joining our team, you commit to supporting this mission by demonstrating our service standards and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. Duties and Responsibilities All Paradies Lagardère positions, including the Sous Chef, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First‑Class, Innovation, Commitment), recognizing and satisfying all restaurant guests, and being accountable to the Company and Restaurant Managers. People Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning. Inspire and mentor all team members to reach their full potential; develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high‑performing team members and managers. Partner with the General Manager to develop training plans for high‑performing associates. Consistently recognize team members when they excel. Actively coach and hold direct reports accountable to all policies and SOPs. Source high‑potential candidates using a variety of recruiting avenues and screen each candidate using approved interview guides. Ensure all direct reports complete all compliance‑based and brand‑specific training by the due date. Ensure performance goals and expectations for your team are met, providing consistent and ongoing feedback. Participate in the performance evaluation process for direct reports and deliver coaching in a timely manner. Drive associate engagement through a variety of methods, including the annual engagement survey. Participate and facilitate scheduled meetings to assess the team's morale and work with the General Manager to execute action plans designed to improve engagement. Operational Excellence Must have a passion for the guest. Always say “Yes”, “Please”, and “Thank You” and smile often. Ensure positive guest service in all areas; investigate and resolve complaints concerning food quality and service, responding to guests and the General Manager with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests. Role‑model the behaviors and service expectations you have of your team. Maintain a professional restaurant image, including cleanliness, food quality and presentation standards, and grooming standards. Be a visible presence, available to members of your team, guests, and partners. Monitor the performance of your team and operational systems, making adjustments as necessary. Create a culture that promotes a safe environment. Ensure that all HACCP‑related initiatives are being followed daily; partner with the General Manager when action must be taken, enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure consistent high quality of food preparation and service. Complete all opening and closing checklists as assigned and take appropriate action if necessary. Accurately complete all nightly, weekly, and monthly closing procedures, including paperwork, time adjustments, and voucher and invoice data entry. Profitable Growth Drive top‑line sales and profitability. Create and post schedules that maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved. Complete weekly inventory accurately and according to company guidelines. Maintain an acceptable food cost percentage by completing accurate food and beverage orders. Ensure associates are following recipe and portioning standards. Complete personnel/payroll related administrative duties, as assigned, accurately, on time, and following company policies and procedures. Adhere to security and loss prevention procedures that protect associates, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly if a guest or associate is injured. Communicate daily sales and productivity goals to the team and review financial information with the General Manager. Innovation Must have a thorough understanding of all hardware and software systems used in the role, including inventory, purchasing, forecasting, scheduling, time keeping, email, and electronic filing systems. Demonstrate the ability to adapt and adjust readily to fast‑moving, ever‑changing circumstances, and utilize problem‑solving skills and resourcefulness to solve situations. Respond to key observations with innovative and collaborative actions to drive departmental success. Productivity Maximize resources to improve processes and grow the business. Exhibit efficiency in completing job requirements, working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. Be self‑driven, work independently, and always do the right thing. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Maintain performance under conditions of stress—such as tight deadlines and detailed questioning. Effective Communication Develop and deliver multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Role‑model and provide accessibility for open communication, leadership, direction, and motivation. Remain open‑minded to feedback. Exhibit sufficient self‑confidence, poise, charisma, and interpersonal skills to work effectively as part of a team and participate in professional discussions. Demonstrate the ability to be a team player and quick learner in a dynamic, fast‑paced environment with varying levels of patrons and team members present. Show leadership courage and the ability to coach both upward and downward. Position Qualifications 3 years of experience managing the back‑of‑house operations in a restaurant or production kitchen environment. Obtain and maintain current ServSafe Food Manager’s Certification within six months of hire or promotion. Ability to lift a minimum of 25 lbs and perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances. Ability to stand for long periods and work in an environment with varying temperatures. Bachelor of Science degree in hotel/restaurant management is desirable; a combination of practical experience and education will also be considered. Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Must agree to work various shifts in a 7/365 team‑oriented environment; the schedule is determined by business needs. Proficiency required in reading, writing, Microsoft Office, and mathematics. This position description is intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind. #J-18808-Ljbffr Paradies Lagardère