Hospitality In-bound Sales CRM Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off

Inbound Sales & CRM Automation Manager
Clive Collective | Scottsdale, Arizona (hybrid) | Supports all venues in Arizona and California
Department: Sales & Events | Reports to: Director of Sales, Marketing & Events
Compensation: $72,000 – $90,000 base salary, plus commission | Full-time, exempt

About the role
Clive Collective runs private dining, events, and group sales across five venues in two states, and inbound demand outpaces what a manual process can handle. We need someone to own that engine end to end: the lead flow, the CRM, and the AI and automation layer that runs both.

This is a builder’s role. You will design and deploy AI-assisted workflows that qualify, route, and follow up on inquiries in minutes rather than hours, and you will own the systems that track every opportunity from first contact to booked event. You will also step in when a high-value inquiry needs a human touch. AI and automation experience is the core of the job, not a nice-to-have.

Our stack
OpenTable for reservations and TripleSeat for events at every location, both with API access. TableVoice and Revmo for voice AI at all properties. Google Workspace for every user and venue. HighLevel for marketing and pipeline today, with a plan to replace it with a custom-built solution.

What you will own

Automation and AI workflows

• Design, build, and maintain agentic AI workflows for lead intake, qualification, response, routing, and follow-up across email, web forms, voice AI, and chat
• Integrate TripleSeat, OpenTable, TableVoice, Revmo, HighLevel, and Google Workspace through their APIs and tools such as Zapier, Make, n8n, or Apps Script
• Deploy and tune AI agents for first-response drafting, triage, calendar coordination, and proposal generation, with clear handoffs between voice AI, CRM, and human staff
• Measure automation performance (response time, conversion, drop-off) and iterate
• Lead the design and build of the custom platform that will replace HighLevel, either hands-on or by directing outside developers, and manage the migration of pipeline, contacts, and workflows

Inbound lead management

• Own inbound inquiry flow for all venues and ensure every lead gets a polished, guest-focused response within service-level targets
• Qualify opportunities by date, guest count, budget, event type, and revenue potential and route them to venue sales leads with complete notes
• Manage high-value inquiries to handoff or close
• Identify missed opportunities and response gaps and fix the underlying process

CRM ownership and reporting

• Own TripleSeat and HighLevel configuration, permissions, pipeline stages, templates, and data hygiene
• Keep reservation and event data flowing cleanly between OpenTable, TripleSeat, and the CRM
• Build dashboards for pipeline health, lead source performance, conversion, and venue-level revenue
• Train venue sales staff on CRM standards and new workflows

Collaboration
This role sits inside the sales and marketing department, reports to the Director of Sales, Marketing & Events, and works hand in hand with the Events Manager at each property. The parameters that govern how inbound inquiries are qualified, routed, and prioritized are set by the events and venue teams. This position translates those parameters into working systems and keeps them current as each venue evolves.

• Partner with each property’s Events Manager to define and maintain qualifying criteria, routing rules, minimums, blackout dates, and space availability logic
• Work alongside the sales and marketing team on campaign lead capture, follow-up sequences, and shared reporting
• Meet regularly with venue leadership to review pipeline, response performance, and booked-event outcomes
• Gather feedback from venue teams when routing rules are not serving a property and adjust quickly
• Serve as the single point of coordination so every venue works from the same standards, templates, and data

What we require

• Three or more years in sales operations, CRM administration, or revenue operations
• Hands-on experience building agentic AI workflows in production, including prompt design, tool integration, and human-in-the-loop handoffs
• Proven ability to connect platforms through APIs and automation tools and troubleshoot integrations
• Fluency in Google Workspace as an automation platform (Gmail, Calendar, Drive, Apps Script)
• CRM administration experience; TripleSeat, OpenTable, or HighLevel strongly preferred
• Strong written communication and a guest-first instinct
• Organized, data-driven, and able to own a process end to end

What sets a candidate apart

• Hospitality, private dining, or events sales experience
• Working knowledge of HighLevel and its data model, which will inform the replacement build
• Experience with LLM APIs (OpenAI, Anthropic, Google), agent frameworks, or voice AI platforms
• Experience scoping, building, or supervising a custom CRM or internal tool, including working with developers or low-code platforms
• Automation experience in a multi-location or multi-brand environment

Who we are
Clive Collective is a hospitality group operating restaurants and nightlife venues in Arizona and California. We build teams around people who take pride in the craft and treat every guest as a relationship.

Clive Collective is an equal opportunity employer and considers qualified applicants without regard to any characteristic protected by law, including applicants with arrest and conviction records where required by law.

Flexible work from home options available.