eCommerce Client Relation Center Intern (2026 Semester 2) - Generation H

Team The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone, email and live chat inquiries in partnership with US flagship boutiques. Opportunity As the eCommerce Client Relations Center Intern, you will support the Client Relations Center team with operational, analytical, and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day reporting functions. Internship Program The internship program is part of Generation H, lasting five months from July 13th, 2026 to December 18th, 2026. Interns must be able to work during this period. The internship is scheduled for full‑time or part‑time, with full‑time requiring 37.5 hours per week and part‑time between 15 and 35 hours per week. All internships are in‑person, non‑remote, and based in the Hermès US corporate headquarters in New York City. Interns receive an hourly rate of US $20.00. Role Responsibilities Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists. Monitors open service tickets to identify patterns in pending returns and post‑sale issues, ensuring timely resolution and process optimization. Conducts in‑depth research and trend analysis on Hermes.com customer service interactions to support escalation management. Assists with implementing internal quality assurance protocols and conducts competitive benchmarking to uncover training gaps and provide feedback for team development. Designs and executes independent projects that align with personal growth objectives and contribute to operational efficiency or innovation within client relations. Assists with scheduling needs for eCommerce and boutiques. Executes all other duties assigned by Manager. About You Previous operations and/or customer service experience helpful. Excellent written and verbal skills; polite and professional phone manner. High level of adaptability. Acute attention to detail and organization. Solid knowledge of Microsoft Office systems. Strong analytical skills with the ability to interpret data, identify trends, and support decision‑making through insights. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. EEO Statement Hermès of Paris, Inc. is an equal‑opportunity workplace. Applicants are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer. Personnel procedures and practices are administered with due regard to job performance, experience and qualifications, but without discrimination under applicable law. We provide reasonable accommodations to qualified individuals with disabilities. We collect personal information (PI) from you in connection with your application for employment with Hermes, including identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at View email address on click.appcast.io. Please do not submit resumes or applications to this email address. #J-18808-Ljbffr Hermes