Chief Technology Officer

THE TEAM YOU WILL BE JOININGEstablished, privately held organization with a strong market presence and continued opportunities for growthCollaborative executive leadership team that views technology as a critical driver of business performance and customer experienceLead an established technology organization of approximately 40 professionals across multiple disciplinesOpportunity to shape the future technology roadmap, modernize enterprise platforms, and strengthen organizational capabilitiesHigh-visibility executive role with direct access to the President and significant influence across the businessWHAT THEY OFFER YOUExecutive-level opportunity to own and execute enterprise-wide technology strategyDirect partnership with senior leadership to influence business decisions, investments, and organizational growthOpportunity to lead meaningful modernization initiatives across applications, data, cybersecurity, and infrastructureEstablished technology team with opportunities to strengthen talent development, accountability, and cross-functional collaborationCompetitive executive compensation and comprehensive benefits packageCharlotte-based headquarters with a collaborative, on-site leadership environmentWHAT YOU WILL BE DOINGDevelop and execute an enterprise technology strategy aligned with business objectives, operational efficiency, customer experience, and scalabilityLead a multidisciplinary IT organization spanning software engineering, Salesforce development, infrastructure, cybersecurity, telecommunications, service delivery, and data analyticsPartner directly with the President and executive leadership team to prioritize technology investments, strategic initiatives, and enterprise transformationDrive modernization of core business applications, integrations, and enterprise platforms while reducing technical debt and improving system reliabilityOversee a complex Salesforce ecosystem, ensuring platforms effectively support customer engagement, operational workflows, and business growthLead technology supporting high-availability, 24/7 customer operations, including contact center platforms and telecommunications infrastructureAdvance enterprise data and analytics capabilities, including cloud-based data platforms, business intelligence, and emerging AI opportunitiesEstablish clear technology governance, cybersecurity standards, delivery expectations, and performance metricsLead IT budgeting, vendor management, technology partnerships, and strategic build-versus-buy decisionsSupport future growth initiatives, including technology due diligence, systems integration, and post-acquisition technology alignmentBuild a high-performing, accountable technology culture through mentorship, leadership development, and hands-on engagement with the teamWHAT WE ARE LOOKING FORProven technology leadership experience at the CIO, Head of IT, VP of IT, or comparable senior executive levelStrong foundation in software engineering, application development, or enterprise applications, with broad understanding of infrastructure and cybersecurityDemonstrated success developing and executing technology strategies that drive measurable business outcomesSignificant experience with Salesforce ecosystems and their integration across business operations, customer engagement, and service deliveryFamiliarity with contact center and telecommunications technologies, ideally including Avaya, Genesys, or comparable enterprise platformsExperience supporting service-oriented, recurring-revenue, or customer-intensive business models preferredKnowledge of enterprise data architecture, governance, cloud-based analytics platforms, and business intelligence solutions; Snowflake or similar experience is a plusExperience leading enterprise application modernization, ERP and billing system integrations, and complex technology initiativesUnderstanding of Agile/Scrum methodologies, technology governance, vendor management, and enterprise cybersecurityExperience supporting mergers and acquisitions, including technology diligence and post-acquisition integration, preferredExceptional executive communication skills with the ability to translate complex technology priorities into clear business strategiesPlayer-coach leadership mentality, combining strategic vision with technical credibility, approachability, and willingness to engage directly with the teamBachelor's degree in Information Systems, Computer Science, or a related discipline; advanced degree preferredLocation: Charlotte, NC | On-site Executive Leadership RoleReference: 70757