Clinic Receptionist, Family Medicine

Our Vision Together, serving as the trusted regional healthcare partner. Job Details This position is responsible for greeting customers in a professional and friendly manner, whether in person or on the telephone, verifying insurance information and receiving payments, as well as moving patients through a schedule of appointment(s) at Samaritan Clinics. A professional is successful when providing receptionist support that enhances the customers’ experience when seeking services at Samaritan Clinics. This is a full-time position working from Monday‑Friday from 7:45 am to 4:45 pm. Essential Functions Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner. When appropriate, direct the caller to the specified professional, department, or medical practice. Greet customers presenting in person for appointments or other business in the same professional, accommodating approach. Schedule appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system, ensuring a successful patient/provider encounter. Obtain accurate billing and insurance information and promptly verify data. Record all pertinent information into the electronic system (e.g., DSHS, HMOs, L&I, commercial insurance). Complete insurance verification eligibility for all insurances before patient’s appointment. Ensure all forms, letters of non‑coverage, questionnaires, and other applicable documentation are completed and signed by the customer. Accept payments from customers; understand patient bills and charges in order to accurately process the payment. Collect co‑pays and maintain cash drawer to complete daily deposits, alerting Director of Operations in case of any discrepancy. Supply customers the release of information (ROI) form for all medical records requests and route completed ROIs to the Health Information Management (HIM) department in accordance with State and Federal regulations. Route all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc. Receive and disburse all incoming and outgoing mail. Request supplies and/or minor equipment for maintaining the office. Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise. Follow safe work practices and policies to prevent injuries, including security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. Comply with organization policies, procedures and labor agreements. Interface with team members and other support groups in a courteous and efficient manner aligning with the organization’s values. Maintain professional appearance and conduct in a manner that represents the organization. Handle additional accountabilities as required by management in a manner necessary to meet organizational standards. Work Environment The professional in this position reports to the Director of Operations. This position works closely with Samaritan Clinics professionals and other healthcare professionals in order to provide high‑quality services to all customers. Education & Experience Education: High school diploma or equivalent required. Experience: Minimum of one year reception/customer service experience; some computer experience preferred (MS Word, Excel and Internet skills); experience with medical insurance billing desirable. Skills/Competencies: Maintain the highest level of confidentiality and integrity. Work independently and as a team. Demonstrate competency on equipment listed on department‑specific checklist. Critical‑thinking skills: seek resources and make logical, deliberate decisions. Perform actions that demonstrate accountability within legal and ethical guidelines. Care for customers/patients across the age continuum. Physical Requirements Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling; light physical effort, ability to lift/carry up to 10 lbs (supplies and equipment). Manual dexterity. Good reading eyesight; color vision—ability to distinguish and identify different colors. Ability to communicate verbally and/or written with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to commit to a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, presentation matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve. #J-18808-Ljbffr