Privacy Specialist

Job Description

Job Description

About Ironwall by Incogni
Ironwall by Incogni is a leader in digital privacy, protecting high-profile individuals, executives, and organizations from online threats including data exposure, fraud, cybercrime, and physical risk. For over 14 years, we’ve delivered industry-leading protection by proactively removing sensitive personal information from the internet.

The Opportunity
We are looking for a detail-oriented, highly reliable Privacy Specialist to join our growing team. This is a critical, client-facing role responsible for safeguarding individuals’ digital footprints and delivering a high-trust, high-impact service.
This is not a typical entry-level support role—this position requires strong judgment, ownership, and the ability to manage sensitive information with precision and discretion.

What You’ll Do

• Proactively identify, track, and remove sensitive personal information from online sources
• Manage client accounts end-to-end, ensuring timely execution and high-quality service delivery
• Serve as a primary point of contact for clients via phone, email, and chat
• Communicate clearly and professionally with clients regarding progress, updates, and resolutions
• Troubleshoot complex cases and escalate when necessary
• Maintain accurate documentation and reporting within internal systems
• Collaborate with internal teams to improve processes and client outcomes

What We’re Looking For

• Strong attention to detail and ability to handle sensitive data with accuracy
• Excellent written and verbal communication skills
• Professional, confident presence when interacting with clients
• Ability to think critically and solve problems independently
• Highly organized with strong time management skills
• Comfortable working in a fast-paced, high-accountability environment
  Preferred Qualifications
  
   
• 1–3 years of Experience in customer support, operations, research, or data-related roles
• Experience conducting online research and navigating web-based tools
• Experience using Google Workspace (Docs, Sheets, Drive) or similar platforms
• Background in privacy, cybersecurity, legal support, or investigations is a plus
  Why Join Ironwall
  
   
• Work with a mission-driven company focused on protecting people
• High-impact role with real responsibility and ownership
• Collaborative, no-silos environment with strong team support
• Opportunity to grow within a rapidly expanding organization
  Compensation & Benefits
• $25/hour
• 100% employer-paid medical and dental insurance (50% for dependents)
• 401(k) retirement plan
• Generous PTO and holiday schedule
• Professional, in-office environment in Mission Viejo (Must Work Onsite, Mon–Fri 8am–5pm)