Import Operations Coordinator

Import Operations Coordinator Speed Xpress Inc. South San Francisco, California, United States About Accelerated Global Solutions Inc. With roots in global logistics, air, ocean, and a distinct specialization in cross-border e-commerce, AGS is setting a new standard in global e-commerce logistics. Simplify, save, and succeed with AGS: We turn the complexities of your supply chain into efficient, tech-driven solutions, delivering faster transit times and significant cost savings. Our Mission Pioneering a path for seamless cross-border e-commerce. AGS serves as your gateway to smarter, tech-enabled logistics solutions. We take your supply chain challenges and turn them into opportunities for efficiency and growth. For Our Employees We embrace a culture where every team member is empowered to innovate, grow, and make a significant impact in shaping the future of the solutions we provide to our clients. Job Description As an Import Operations Coordinator, you will play a crucial role in facilitating the smooth importation process of goods, ensuring timely delivery and compliance with regulatory requirements. Your responsibilities will encompass various aspects of import operations, from file management to client communication and problem resolution. Key Responsibilities Open files for each shipment on the dedicated software system, ensuring accuracy and completeness of documentation. Negotiate with domestic customers to address any issues or concerns, striving for mutually beneficial resolutions. Verify arrival information and liaise with customs brokers to facilitate seamless clearance of shipments. Collaborate with trucking companies to coordinate the timely delivery of freight, ensuring efficient logistics operations. Prepare comprehensive reports of transactions to support accurate billing of customers. Monitor and communicate any shipment delays or documentation issues to clients and overseas agent(s), proactively managing expectations. Provide support to colleagues, supervisors, and department managers as needed, fostering a collaborative work environment. Knowledge, Skills, Qualifications Effective interpersonal skills, with a proven ability to listen attentively, comprehend complex information, and communicate clearly and concisely. Proactive approach to work, coupled with strong organizational skills to manage multiple tasks efficiently. Proficiency in Microsoft Office and computer skills, with the ability to adapt to new software systems. Excellent written and verbal communication skills, essential for effective client interaction and internal collaboration. Experience with Cargowise software is advantageous. Previous experience in freight forwarding is highly preferred, demonstrating a comprehensive understanding of the logistics industry. Experience in e-commerce logistics Experience working with airline cargo terminals or ground handlers Experience with bonded warehouse or CFS operations Experience with Magaya, CargoWise, or similar logistics systems Knowledge of CBP import procedures Schedule 8-hour shifts Monday to Friday (with weekends as needed for operational requirements) #J-18808-Ljbffr Speed Xpress Inc.