Import/Export Coordinator

Position: Import/Export Coordinator


Industry: Logistics


*This is a temp to hire position depending on your performance.


Location: Burlingame


Hours: 9-5pm


Non-Exempt


Salary: $55k-65k

General Summary


1) This position is responsible for handling all aspects of import & export customers' account management,


including: booking shipments, arranging transportation details, dealing with customs clearances, handling claims, issuing invoices, and ensuring collections.

Primary Job Functions (Weight: 70%)


1) Handles Import/Export Accounts


â- Import: by negotiating booking rates (if applicable); by inputting data into computer system regarding shipments;


by distributing information to brokers; by handling Customs paperwork; by receiving and distributing collect charge and ocean B/L's due on each shipment; by calling steamship lines, forwarders, etc, regarding pick-up numbers; by generating delivery orders and distributing to trucking companies or steamship lines; and by initiating billing procedures on each file.

â- Export: by obtaining export rates, shipping schedules, and vessel space per client request; by making booking arrangements with steamship lines and co-load partners; by initiating and maintaining files on shippers and their shipments; by inputting shipment data into computer system; by obtaining complete bills of lading; by processing and sending all necessary documentation to the proper locations to facilitate Customs clearance; and by processing


payment and initiating billing procedures on each file.

2) Delivers Client Satisfaction


by performing traces; by contacting shippers on the phone; by filling out documents correctly; and by undertaking other various functions to assure on-time delivery of freight to all customers.


3) Serves Customers


by answering the telephone quickly; by greeting customers in the office when necessary; and by otherwise communicating with the customer in a professional manner that solidifies the business relationship.

Secondary Job Functions (Weight: 20%)


1) Ensures Smooth Operations


by making sure that import/export operations function correctly; by providing the Company with accurate reports; by following guidelines set by the Company; and by performing assigned tasks accurately, allowing the Company to maximize financial performance and limit risk.


2) Performs General Administrative Tasks


by writing reports; by entering data; by distributing mail and faxes when necessary; by filing documents correctly; and by undertaking other duties as needed.


3) Keeps Management Informed


by reporting on all customer incidents quickly to eliminate problems; by communicating with Supervisor regularly regarding needs of the department; and by maintaining documentation of customer interaction.


4) Manages Time and Resources


by managing time, support Staff, and other Company-provided resources (phone, fax, email) in order to maximize self-potential and business profit.

Common Job Functions (Weight: 10%)


1) Contributes to Team Effort


by accomplishing related tasks as needed; and by volunteering available time to others.


2) Maintains Professional and Technical Knowledge


by attending educational workshops; by reviewing professional publications; by establishing professional business networks with customers and service providers; and by participating in cross-training as directed by Supervisors/Management.


3) Acts on Feedback


by listening to feedback given by peers, Supervisors, and customers and using it to improve performance.


4) Improves Processes


by recommending improvements in Company processes and procedures that increase productivity

Physical Requirements & Working Environment


1) Physical Requirements


While performing the duties of this job, the Staff Member is regularly required to sit and talk or listen.


2) Physical Requirements


The Staff Member is further required to stand, walk, use hands to pick up, handle or feel and reach with arms.


Occasionally, the Staff Member will need to kneel or crouch.


3) Physical Requirements


The Staff Member must be able to read and analyze written information on a computer terminal. Close vision and


the ability to adjust focus are necessary for this job.


4) Physical Requirements


The Staff Member may regularly lift, carry, push, pull or move objects of at least 15 pounds.


5) Working Conditions


The noise level in the work environment is usually moderate (i.e. working in a office).


6) Working Conditions


The Staff Member must be able to travel on business or work beyond normal work hours as necessary.

Experience/Minimum Qualifications Needed


1) Language Skills


Ability to read, analyze, and interpret general business periodicals, professional journals, and/or government


regulations in English.


2) Language Skills


Ability to write reports, business correspondence, and procedure manuals in English.


3) Language Skills


Ability to effectively present information and respond to questions from groups of Managers, Staff, clients,


customers, and the general public in English.


4) Mathematical Skills


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,


circumference, and volume.


5) Mathematical Skills


Ability to apply concepts of basic algebra and geometry and to draw and interpret bar graphs.


6) Reasoning Ability


Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or


schedule form.


7) Reasoning Ability


Ability to deal with problems involving several concrete variables in situations where only limited standardization


exists.


8) Other Required Skills


Must be tactful, mature and flexible.


9) Other Required Skills


Must have the ability to review, assess and understand technical documents, drawings and other documents and


engage in discussions internally and with customers.


10) Other Required Skills


Must be able to use a computer and such applications as Microsoft Windows, Word and Excel.


11) Other Required Skills


Some positions must have knowledge of, and experience in, one or more of the following procedures: NVOCC, Customs Clearance, Hazardous Materials Certification and transportation.

Education
1) B.A./B.S. in related field or equivalent experience

Application Form