Customer Service Representative

Customer Service Representative

As a Customer Service Representative at PPG, you will play a vital role in supporting our ASC Aerospace customers by delivering exceptional service and ensuring timely, accurate order fulfillment. In this role, you will respond to urgent customer needs, manage account and order information, and collaborate cross-functionally to provide efficient solutions. You'll gain hands-on experience in aviation logistics, inventory management, contract administration, and customer support while contributing to the seamless operation within the aerospace supply chain.

This is an onsite position located at our Grand Prairie, Texas site.

Key Responsibilities

• Enter, track, and manage orders from customers
• Respond to inquiries from customers regarding availability, pricing, and delivery timelines
• Input order details into ERP management systems; generate reports for inventory status, order history, and delivery performance
• Assist in identifying parts using technical manuals, schematics, and OEM data; update part records as needed
• Work with procurement, logistics, and engineering teams to ensure timely delivery of parts and resolution of supply issues
• Follow aerospace industry safety, quality, and regulatory standards for maintaining documentation

Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in a corporate customer service or customer support role
• Understanding of aerospace financial processes, or related manufacturing environments
• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

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At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email View email address on click.appcast.io. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.