Site Reliabiliy Engineer (m/f/d)

Site Reliability Engineer (m/f/d)

Hybrid / On-Site / Remote, Osnabrück Full-time Permanent employee

About Us

VisioLab is AI-powered self-checkout for stadiums, arenas, university canteens, corporate campuses, and more. Founded in 2019 by Tim Niekamp and Iwo Gernemann, we're headquartered in Osnabrück with a US office in Boston. 400+ active systems, 3 continents, Series A closed. Our clients include teams from the NFL, NBA, MLS, and NHL.

Every year, millions of people move faster through food service venues because of what we build.

The Role

When 40,000 fans order at once, your infrastructure can't flinch.

VisioLab's product processes real-time transactions in the most demanding environments imaginable. Our infrastructure needs to be fast, resilient, and effortlessly scalable.

We are looking for a Site Reliability Engineer (m/f/d) with Compliance Experience to take ownership of our infrastructure reliability and lead our security and compliance posture as we scale.

This is a role with real influence. You'll work across teams to drive change, raise the bar on how we operate, and bring the rigor that makes audits like SOC 2 and ISO 27001 successful. We're not looking for someone to write policies in isolation - we're looking for someone who can move the engineering organization with them.

What You'll Do

Reliability & Infrastructure

• Own the reliability, scalability, and observability of our production systems (GCP, Kubernetes, Terraform)
• Improve incident response and on-call practices (we use sentry, crashlytics, incident.io)
• Strengthen CI/CD pipelines and deployment safety
• Partner with backend engineers on system design and operational readiness

Security & Compliance

• Lead SOC 2 and ISO 27001 efforts end-to-end, from gap analysis to audit readiness
• Define and enforce policies around access control, secrets management, encryption, logging, and data protection
• Build the practices, controls, and evidence collection that keep us compliant without slowing teams down
• Act as the point of contact for auditors and align infrastructure with compliance requirements
• Work closely with leadership to embed security into how we build

Change Management & Influence

• Drive a transformation in how the team thinks about reliability, security, and compliance
• Bring engineers along through clear communication, not mandates
• Coach, advocate, and shape culture across the organization

What You'll Bring

Experience

• Hands-on experience leading at least one SOC 2 or ISO 27001 certification from preparation to successful audit
• Solid SRE background: production systems on GCP (or comparable), Kubernetes, Terraform, CI/CD
• Strong grasp of security best practices in cloud environments (IAM, secrets, encryption, logging)
• Experience working with auditors and translating their requirements into engineering work

Communication & Influence

• Excellent written and verbal communication, you can explain why in a way people remember
• Proven ability to drive change across an engineering team without formal authority
• Comfortable challenging the status quo and bringing others along

Mindset

• Ownership-first approach: you see what needs to happen and you make it happen
• Calm and clear under pressure, especially during incidents and audits
• Pragmatic, you know when to push for the gold standard and when good enough is good enough

What We Can Offer You

• Small team, direct access to the people building the product
• High trust, low politics, fast decisions
• Real ownership over infrastructure that runs in live venues across 3 continents
• Remote-first, with occasional travel to our Osnabrück office
• Subsidized sport membership & other benefits
• Competitive salary
• A product processing millions of transactions a year and scaling fast

About Us

​We are looking forward to your application!