Operations Support Administrator

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. Job Title: Operations Support Administrator Posting Start Date: 6/23/26 Position Information Salary Range: $18.50/hr - $33.60/hr The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role Illinois American Water is hiring an Operations Support Administrator to help facilitate activities that support the field groups. This role is vital to the operations and requires strong time management, organizational, and communication skills in order to execute daily work. As an Operations Support Administrator, you will perform a variety of activities including processing local payroll, coding invoices, handling vendor relationships and coordination, addressing customer questions, and ensuring service orders are seen through to completion. The Operations Support Administrator is responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance. Key Accountabilities Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders Research, compile and update information in various systems, including database, spreadsheet and word processing programs Maintains financial and/or other business records, journals and ledgers Interacts with internal/external customers regarding various issues and provides any additional assistance Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems Prepares and responds to data requests and executes work orders, service orders, error reports, set‑ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis Performs other duties as assigned Knowledge / Skills Microsoft Office Suite, especially Excel Excellent knowledge of office procedures Excellent math knowledge Working knowledge of computer programs Knowledge of network and maintenance related issues Knowledge of company billing guidelines and state billing regulations preferred Experience / Education Microsoft Office Suite, especially Excel Excellent knowledge of office procedures Excellent math knowledge Excellent working knowledge of computer programs Excellent knowledge of network and maintenance related issues Knowledge of company billing guidelines and state billing regulations preferred Work Schedule Full-time, On-site Monday‑Friday, day shift Overtime as needed Work Environment General office environment In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items Certifications & Licenses Valid, state driver’s license with ability to pass motor vehicle background check Physical Requirements Primary sedentary general administrative work Frequent sitting, standing, walking Minimal stooping, bending, crouching Ability to lift up to 25 lbs Competencies Champions safety Collaborates Cultivates innovation Customer obsessed Nimble learning Drives Results Join American Water... We Keep Life Flowing ™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws. #J-18808-Ljbffr