Human Services Program Consultant

The Human Services Program Consultant provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.

Core Responsibilities

• Provide Tier 1 help desk support to child-serving providers and county staff via phone, email, web inquiries, and live chat.
• Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
• Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
• Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
• Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis

• Analyze payment processing errors and recommend corrective actions.
• Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
• Provide user feedback to support system enhancements and issue resolution.
• Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation

• Assist in developing training materials and deliver training sessions for state and county staff and child-serving providers.
• Create and maintain system documentation, procedures, and user guidance materials.
• Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration

• Serve as a liaison with County Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
• Stay current on program policy changes and ensure system support aligns with updated requirements.
• Develop evaluation criteria and participate in assessing program effectiveness.
• Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities

• Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
• Prepare reports, maintain logs and records, and produce correspondence and documentation.
• Travel as needed for meetings, trainings, and program support activities.

Pay Information:

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Pay Range

1199/12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$32.69

$34.35

$36.01

$37.75

$39.64

$41.53

$43.56

$45.72

Annual

$67,995

$71,448

$74,901

$78,520

$82,451

$86,382

$90,605

$95,098

Background Check Information

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of posted positions

You can check the status of your application online be signing into your profile and clicking the "My Jobpage" tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to View email address on click.appcast.io.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Completion of undergraduate core program in social or behavioral science, health or pre-medicine or comparable field; 18 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.

-Or completion of graduate core program in social or behavioral science or medicine-related or comparable field; 6 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Human Services