Medical Technical Support Engineer

Job Description

Job Description

Job Title: Medical Technical Support Engineer

Job Type: Full-time

Location: San Diego, CA (in-office work)

Job description

• Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.
• Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.
• Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.
• Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.
• Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.
• Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.
• Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.
• Communicate and coordinate with global teams, including cross functional teams in Korea, as needed.
• Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.
• Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.
• Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.

Requirements and skills

• Bachelor’s degree in mechanical engineering, Electrical Engineering, Biomedical Engineering, or a related field.
• Proficiency in both English and Korean.
• Entry level position: 2+ years of relevant experience preferred.
• Relevant experience in technical service, engineering, or field support is preferred.
• Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.
• Ability to apply technical knowledge to solve complex and unfamiliar problems.
• Strong communication, organization, and interpersonal skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Ability to work effectively in a multicultural and cross functional setting.
• Willingness to travel up to 50% as required.
• Ability to safely lift and move equipment weighing up to 40 pounds.

Benefits

• Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
• 401K retirement plan with 5% matching
• Generous PTO and paid holidays