(CSR) - Customer Service Representative

About Us Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Miami, FL. Position Overview The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience. Responsibilities Respond to customer inquiries via phone, email, and in person Assist with reservations, bookings, and basic scheduling support Address customer questions and concerns in a professional manner Document customer interactions and update internal records Coordinate with event, kitchen, and service teams as needed Support front-of-house operations during events when required Follow company policies and customer service standards Qualifications High school diploma or equivalent required. Strong verbal and written communication skills Ability to multitask and remain organized Comfortable using basic computer systems and scheduling tools Ability to work evenings and weekends as required Professional demeanor and problem-solving mindset Schedule & Compensation Employment Type: Full-time or part-time Schedule: Typical workdays Monday-Friday Standard shifts: 8 hours Benefits Flexible scheduling Opportunities to work at various events Supportive team environment #J-18808-Ljbffr Bocatti Experience