Inside Account Manager

Account Management PositionThis account management position focuses on maintaining existing accounts in the small-to-medium sized business sector working with all levels inside the company to ensure that customers loyalty is to Worldwide Express. Our Account Managers offer a best in class, executive level management solutions to customers that are previously underserviced from their current provider.Essential duties and responsibilities include:Identify and qualify C & D customers through proactive callsRetain and grow C & D customers through Account ReviewsPenetrating all levels of an accountOptimizing customer growth through additional businessSolution solving to maintaining customer loyalty, margin managementMaintaining customers daily volume etc.Transferring check paying customers to ACHTransferring paper invoice to e-BillPerform necessary follow-up via phone and/or email to ensure opportunities have been successfully identifiedEngage with multiple contacts inside account and collect contact information (First/Last name, position, champion/adversarial, other notes)Required knowledge/skills/abilities include:Lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptanceComfortable in a fast paced, results oriented environmentExceptional written, verbal and non-verbal communication skillsStrong customer-facing, presentation and negotiation skillsDesire to succeed in the Business WorldOutstanding collaboration and communication skills at multiple levelsQualifications:At least six months of practical experienceBachelor's degree, ideally in communications, business, marketing and/or managementPhysical demands and work environment: Job is typically performed in a general office environment.