Test Program Manager

Job Description

We are seeking an experienced Test Program Manager / QE Transformation Lead to lead discovery, due diligence, transition, and workforce planning for a large-scale healthcare transformation program. The role will establish and manage a Testing Center of Excellence (TCoE), drive quality engineering transformation, and oversee governance, staffing, managed services transition, and delivery readiness across application development, application support, and enterprise testing.

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Key Responsibilities

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• Lead discovery workshops and assess existing testing processes, tools, workloads, organizational structures, SLAs, and governance.
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• Define the future-state testing operating model, TCoE structure, quality strategy, and transformation roadmap.
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• Manage discovery, due diligence, knowledge transfer, shadow/reverse-shadow, transition, and go-live activities.
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• Drive workforce planning, hiring, vendor management, and global onshore/offshore delivery coordination.
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• Establish TCoE governance, testing standards, KPIs, SLAs, metrics, and executive reporting.
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• Identify capability gaps across functional, automation, performance, and test data management.
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• Lead test strategy, maturity assessments, test optimization, automation planning, and continuous improvement initiatives.
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• Govern release readiness, risks, dependencies, quality reporting, and stakeholder communications.
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• Support adoption of AI-enabled quality engineering, performance engineering, and modern test automation practices.
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• Ensure effective testing for healthcare payer processes, including claims, enrollment, billing, and provider management.
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Required Qualifications

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• 12+ years of experience in Quality Engineering and Testing, including 5+ years leading large testing programs.
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• Strong experience in Test Program Management and QE Transformation Leadership .
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• Proven expertise in Testing Center of Excellence (TCoE) setup, operations, and governance .
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• Mandatory Healthcare Payer domain experience; Facets platform experience is preferred.
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• Experience with managed services transition, discovery, due diligence, knowledge transfer, and go-live readiness.
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• Strong workforce planning, hiring, vendor management, and global delivery management experience.
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• Healthcare payer knowledge covering claims, enrollment, billing, provider management, and EDI transactions (834, 835, 837).
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• Working knowledge of Playwright, test automation frameworks, Azure DevOps, CI/CD pipelines, and release governance.
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• Experience with test strategy, quality metrics, performance engineering, and Test Data Management (TDM).
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• Strong stakeholder management, executive communication, risk management, and problem-solving skills.
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Preferred Qualifications

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• Facets platform expertise and extensive healthcare payer experience.
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• ISTQB certification.
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• Microsoft Azure or Azure DevOps certification.
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• Agile/Scrum certification (CSM/PSM).
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• Experience with AI-enabled Quality Engineering, advanced test automation, and performance testing.
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• Prior UST experience is preferred but not mandatory.
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• Experience establishing quality engineering standards, reusable frameworks, and service improvement roadmaps.
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ABOUT BRICKRED SYSTEMS

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BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers.