Field Service Specialist at GTN Solutions in Franklin Park, Illinois
Disabledperson, Inc
Field Service Technician (Traveling)
Must be within 60 minutes of O'Hare Airport
Pay - 28-35/hour based on experience
We are seeking a hands-on Field Service Technician to install, maintain, and repair industrial sheet-metal fabrication equipment across customer sites. This role requires strong mechanical and electrical troubleshooting skills, frequent travel, and a customer-first mindset. The technician will support equipment uptime, deliver technical training, and provide both on-site and remote support while collaborating with internal teams to ensure high-quality service delivery.
Core Responsibilities
- Install, commission, and service industrial fabrication equipment at customer sites
- Troubleshoot and repair electrical, mechanical, hydraulic, and pneumatic systems
- Perform preventive and predictive maintenance to optimize equipment reliability
- Provide technical support (on-site and phone/Help Desk) including warranty service
- Read and interpret schematics, wiring diagrams, manuals, and OEM specifications
- Use hand tools, power tools, precision measuring devices, and electrical test equipment
- Train customers on equipment operation, maintenance, and safety procedures
- Document service activities, parts usage, and maintenance outcomes
- Collaborate with engineering, operations, and service teams on field issues and improvements
- Travel to customer locations domestically (and occasionally internationally)
Required Qualifications
- Located near Chicago, IL and within 1 hour of a major airport
- Ability to travel up to 100% (Mon-Fri) year-round
- Eligible to obtain a U.S. Passport
- Ability to lift up to 50 lbs and work in industrial environments
- Strong troubleshooting and problem-solving skills
- Ability to work independently in fast-paced field environments
- Intermediate computer skills (service documentation, email, reporting)
- Strong communication and customer service skills
Technical Skills
- Field Service & Equipment Installation
- Preventive & Predictive Maintenance
- Electrical Troubleshooting
- Mechanical Systems Repair
- Hydraulics & Pneumatics
- Industrial Equipment Maintenance
- Technical Diagnostics
- Schematics & Blueprint Reading
- OEM Equipment Support
- Precision Measurement Tools
- Electrical Testing Instruments
Tools & Technologies
- Multimeters & Diagnostic Tools
- Hand & Power Tools
- PLC-adjacent troubleshooting (basic)
- CMMS/Service Documentation Systems
- Microsoft Office / Service Reporting Tools
Customer & Service Skills
- Customer Technical Support (On-site & Remote)
- Equipment Training & Onboarding
- Warranty Support
- Service Documentation
- Cross-functional Collaboration
Operational Skills
- Travel-based Field Operations
- Safety Compliance (Industrial/Manufacturing)
- Time & Route Management
- Inventory/Parts Coordination
Soft Skills
- Problem Solving
- Communication
- Adaptability
- Team Collaboration
- Continuous Learning
- Customer Focus
Work Environment & Physical Requirements
- Industrial manufacturing and customer job-site environments
- Frequent travel (air and car)
- Standing, lifting, climbing, and tool operation required
Benefits
- Medical (employee option company-paid)
- Dental & Vision (company-paid)
- HSA with employer contribution
- FSA options
- Company-paid life & long-term disability
- Short-term disability & voluntary benefits
- 401(k) with company match
- Paid holidays & PTO
- Professional development allowance
- Employee Assistance Program
Vacancy posted 1 day ago
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