Customer Care Representative

Blue Sky Appliance Service Technician

Blue Sky Appliance Service will redefine the home appliance service industry with a focus on exceptional customer service. Customer service expectations have changed the way we live and Blue Sky Appliance Service is dedicated to our customers through distinguished effortless adaptability to the high-end appliances we work on every day. Versatility, knowledge, and availability for our customers, make working at Blue Sky a challenging fast-paced environment. We are looking for the following qualities in our future team members: Patient, Empathic, Critical Thinker, Passionately Communicative, Problem Solver, Team Player. Customer satisfaction is what keeps our company going! Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Manage incoming customer calls
• Respond to all emails daily
• Respond to social media messages on all platforms (Facebook, YouTube, Instagram, etc.
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers and achieve excellent customer satisfaction

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 AM – 5:00 PM). It may be necessary, given the business need, to work occasional overtime.

Physical Requirements: Usual and customary requirements of administrative personnel as part of an office environment. Alternate sitting and standing as tolerated. Use of a keyboard, mouse, headset, phone, viewing of monitors on a consistent basis.

Benefits: Annual Factory Training · Medical Reimbursement Plans, Dental, and Vision · Short Term & Long Term Disability Income · 401(k) retirement plan with employer-matched contributions · Paid Holidays, Paid Time Off. · Steady year-round work. · Profit sharing. · Team member appreciation events.

As a Blue Sky Appliance Service appliance technician, you'll work on Sub-zero, Wolf, and Cove appliances. These brands are high-end appliances and are an investment for the customers that we service. As a technician you will build high-caliber, specialized skills and memorable experiences that bring substance to luxury. If you have at least 1 year of experience in appliance repair and are passionate, you can get paid to learn and grow into a prestigious career you can be proud of. If you have a 3+ years experience in appliance repair, even better. Continue growing your knowledge and also enhancing other technicians education and skill. Blue Sky team members work together to encourage a learning and positive work environment.

You'll deal with more than just appliances, though, as a repair technician, you'll have to deal with people, too. Customer service is very important. You will need to be personable and empathetic for the customer while managing your time on the job.

Appliance technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?