Intake Specialist Admin Assistant

divh2Intake Specialist Admin Assistant/h2pLocation: Indianapolis, IN 46204/ppOn-site/Remote/Hybrid: ONSITE/ppDuration: 8+ Months (renewal)/ppCandidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff./ph3Job Description/h3pCandidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff member within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks. Responsibilities include but are not limited to the following:/pulliRespond to online inquiries regarding the filing of complaints/liliEffectively interview potential Complainants/liliAnalyze and summarize information received from online inquiries/liliPrepare investigative work case files for investigations/liliSend Notice of Complaints and interrogatories to relevant parties/liliProvides excellent customer service, via telephone and in person/liliResponsible for monthly reporting/liliAnalyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas/liliMay be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders/liliResearch databases for correct contact information for relevant parties and witnesses/liliOther duties as assigned/li/ulh3Preferred Experience/h3pPractical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws/ppAbility to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law/ppAbility to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed/ppInterpersonal skills, especially when dealing with the public/ppDetail orientated work ethic/ppStrong organizational skills with the ability to manage various projects simultaneously/ppWorking knowledge of computers and Microsoft Office Suite/ppAbility to type with speed and accuracy/ppGeneral knowledge of functions of other departments and agencies and their relationships to the intake/case control division/ppAbility to communicate effectively and ability to establish cooperative work relationships/ph3Skill/h3pMinimum 6 months of administrative experience/ppRequired 6 Months HS diploma or GED required/ppRequired Previous legal course work, paralegal type coursework/ppWorking knowledge of computers and Microsoft 365 Required/ppAbility to effectively communicate, both orally and in writing Required/ppPractical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws Required/ppAbility to type with speed and accuracy Required/ppAbility to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law Highly desired/ppAbility to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed Highly desired/ppStrong organizational skills with the ability to manage various projects simultaneously Highly desired/ph3About Us: InterSources Inc/h3pInterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company./p/div