Front Desk Agent

Job Description

Job Description

Why The Global Ambassador  

• Competitive compensation  

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more 

• Paid time off eligibility for those working 32+ hours per week 

• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives 

Who We Are  

Hospitality refined for a global mindset. 

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. 

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire's Best New Hotels in the World and Condé Nast Traveler's Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.  

What You'll Do  

As a Front Desk Agent, you make the first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards. 

• Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards 

• Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service 

• Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction 

• Manage check-in and check-out processes accurately while maintaining up-to-date guest information 

• Monitor occupancy levels and proactively recommend room upgrades when appropriate 

• Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities 

• Offer thoughtful, personalized recommendations based on guest interests and preferences 

• Handle multiple tasks efficiently while maintaining a high standard of customer service 

• Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction 

• Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind 

• Maintain a positive and professional demeanor 

Qualifications  

• Minimum of 1+ year of front desk or guest service experience preferred 

• Luxury hotel and/or Forbes Five-Star standard experience preferred 

• High school diploma or equivalent required 

• Excellent verbal communication skills with a strong customer service focus 

• Basic computer proficiency, including familiarity with hotel or reservation software 

• Ability to work flexible schedules, including overnights, weekends, and holidays 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.  

Pay Rate

$21.50—$21.50 USD