General Manager

General Manager – Luxury Hotel (Midland, MI) I am currently hiring on behalf of a hotel portfolio operator and supporting the recruitment of a General Manager for one of their flagship luxury properties. About the Role The General Manager is responsible for the full leadership, strategy, and operational performance of the hotel, overseeing all key departments including Front Office, Housekeeping, Food & Beverage, Banquets, Sales & Marketing, and Engineering. This is a hands‑on leadership role focused on delivering an exceptional guest experience while driving strong financial performance and operational excellence. Key Responsibilities Lead all hotel operations ensuring consistent service standards and brand excellence Drive financial performance, budgeting, forecasting, and NOI profitability Partner with department heads to develop, coach, and motivate high‑performing teams Oversee labor management, scheduling, and productivity to meet budget targets Ensure compliance with all safety, health, and operational standards (OSHA, Fire Code, etc.) Support and execute annual sales, marketing, and revenue strategies Conduct daily leadership meetings to align operations and guest service focus Maintain property standards including cleanliness, maintenance, and asset condition Manage guest satisfaction scores, reviews, and service recovery processes Act as the face of the property within the local community and industry What We’re Looking For 5+ years of hotel leadership experience (General Manager or senior operational role) Strong background in full‑service or luxury hotel operations Proven ability to lead teams, manage budgets, and drive profitability Strong understanding of NOI, forecasting, and financial performance metrics Excellent communication, leadership, and problem‑solving skills Hands‑on operator with a strong guest‑first mindset #J-18808-Ljbffr