Telehealth Equipment Coordinator

Telehealth Equipment Coordinator

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for coordinating and maintaining telehealth equipment. Responsible for coordinating, distributing, and tracking equipment, assisting with telehealth product set-up and teaching the customer about the functions, benefits, and how to use the telehealth system.

What You Will Do

• Coordinates all elements of telehealth equipment processing including inventory, storage, on-going maintenance, cleaning, distribution, troubleshooting, and patient-set up and education.
• Acts as the subject matter expert for telehealth equipment and logistics for Avera staff and patients.
• Maintains up-to-date knowledge and understanding of telehealth products and services.
• Works collaboratively with the health team to promote positive customer experience with telehealth including teaching the customer how to use the telehealth system.
• Processes patient referrals and interfaces with the care team to communicate set up completion, including completion of required telehealth documentation.
• Directs involvement in problem resolution for referral and end-user; technical trouble shooting expertise to assist patients and staff with problem resolution.
• Establishes and provides data regarding tracking and availability of telehealth equipment.
• Coordinates with Avera facilities on maintaining supply of telehealth equipment.
• Establishes and maintains routine preparation of telehealth equipment kits, including equipment updates and quality assurance checks prior to sending to patient or Avera sites.
• Coordinates and monitors need for additional equipment, shipping materials, education documents.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience:

• Home health or hospice services, including patient technology.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.