Servers - Key West International Airport

Position Summary $9.98/hr. Plus Tips. To serve guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management. Benefits Insurance, health, dental, vision, Life, 401K, vacation, holidays, uniform, paid vacation, holidays, anniversary, meals and more... Responsibilities Ensures that each customer receives outstanding service by providing a friendly environment, greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service. Greets guests warmly with a smile, making eye contact; checks for table setting completeness. Answers all guest questions or finds appropriate answers for guests. Communicates all daily food and drink specials to guests; takes accurate food and beverage orders. Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item. Ability to accurately enter all orders into the point-of-sale system. Ensures guest satisfaction. Offers up-selling opportunities to all guests. Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol. Prepares hot and cold drinks and mixed non-alcoholic drinks as needed. Demonstrates appropriate wine service techniques when presenting tableside wine service. Anticipates guest needs, including refilling drinks and replenishing flatware. Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs. Runs food as needed on an ongoing basis. Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins. Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher. Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc. Assists kitchen staff as needed. Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments. Clean and preset tables for next customers. Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc. Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines. Sweeps and mops as needed. Performs other duties and side-work as assigned. Qualifications Demonstrated pleasant attitude and energy to ensure great customer service. Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines. Basic serving skills ability. Must have working knowledge of the restaurant floor plan. Demonstrated ability to learn food and beverage knowledge and participate in training as required. Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training. Ability to work under pressure and multi-task in a fast-paced environment. Ability to accurately count money and make change. Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns. Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions. Ability to maintain a safe and clean restaurant for customers. Ability to walk and stand for long durations. Ability to do moderate to heavy lifting (25 lbs. or less). Knowledge and adherence to MCA policies and procedures. Knowledge and adherence to all airport rules and regulations. Commitment to service of customers, staff, co-workers, and management. High integrity and honesty, work ethic, passion, and commitment. Ability to work scheduled hours, including weekdays, weekends, and holidays. Follow through and dependability. Knowledge and commitment to safety and food sanitation. #J-18808-Ljbffr Master Concessionair