Assistant General Manager

The Assistant General Manager (AGM) is responsible for People Development, Operations Excellence, Sales Growth, Profit

Growth, and our Customer's experience (Hospitality). The AGM's role is critical to the selection, training, development,

and retention of Restaurant Associates. The AGM acts for the General Manager (GM) when the GM is not in the Restaurant

and is responsible for overall restaurant operations. The development of Associates in the restaurant is a continual focus

and the AGM's role is one of coach and teacher and is constantly seeking opportunities to motivate and develop Managers

and Associates to operate as an efficient well-functioning team. The AGM is a leader that utilizes a systematic and

principle-centered management approach to maximize restaurant-operating results, to fulfill the Mission & Promise.

Job duties and responsibilities

• Empowers and allows restaurant associates to make decisions and resolve customer concerns in a way that fully satisfies our customer.
• Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
• Models performance standards (primary responsibility is to direct and coach, secondary responsibility is to assist).
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Takes personal responsibility and ownership to deliver Quality, Service and Prosperity.
• Ensures all Delivery Drivers comply with state laws and carry state minimum required insurance by completing monthly safety files and audits.
• Ensures staffing levels are optimal during all volume periods.
• Manages food, labor, and costs through training, coaching, and scheduling.
• Acts in a timely and decisive manner to adjust staffing for business volume changes.
• Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, and cleanliness.
• Coaches and mentors hourly Associates to exceed standards.
• Executes plans to improve team satisfaction based on associate engagement surveys and retention measurements.
• Knows, enforces, and educates Associates on all applicable labor laws.
• Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Trains and enforces correct cash control procedures.
• Uses proper security and verification procedures when handling deposits and safe contents.
• Ensures orders are delivered accurately.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.
• Manages time/temperatures, critical standards, and visual characteristics of raw and completed product.
• Manages dough and day dots to ensure the best quality.
• Properly executes, enforces, and manages food safety and sanitation requirements.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
• Maintains proper inventory levels and assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
• Ensures all vendor orders are completed on a timely basis.

Minimum requirements

Assistant General Managers must have a flexible schedule that includes the ability to work variety of opening, mid and

closing shifts, along with working weekends and holidays

Education

• High School diploma or equivalent.
• Level 2 ServSafe certification

Previous Experience

• External - 1 year in similar role preferred
• Experience at a pizza restaurant is desired but not needed
• Can execute all items on the AGM readiness checklist

Physical Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting