Operations Supervisor (RDU)

Description Air General, a national cargo handling company, is seeking an Operations Supervisor in our Raleigh Durham International Airport (RDU) airport operation. Requirements include domestic and international air cargo knowledge and experience, with a strong focus on customer service. Must be able to work independently and as part of a team. Essential Job Functions Organize, coordinate, and control all domestic contract handling services on behalf of the customer, in a safe and efficient manner. Coordinate and develop objectives and procedures to enhance the domestic cargo operation and promote the use of international flights. Implement procedures designed to meet all customer targets and service requirements. Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s domestic flight services. Ensure all necessary training standards are achieved or exceeded. Oversee comprehensive training plans for all employees. Initiate directives and procedures, which will enhance service levels to the customer. Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling. Take prompt corrective actions where service levels are not met. Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters. Administer the company rules of conduct in a fair and just manner. Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports. Ensure all recommendations for service improvements are implemented. Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum effective employee performance. Maintain and promote complete integrity of the domestic cargo and mail handling operation. Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications with all parties and with the customer. Adhere to all FAA, Airport, and Air General safety and security procedures, and immediately rectify any discrepancies. Perform any other duties as directed by the customer or Station Manager. Requirements High school diploma or GED required - advanced degree preferred. Must be able to obtain a valid airport SIDA badge. Must be at least 18 years of age. Must have a valid and unexpired US Driver’s license. Must be able to lift up to 70 lbs. Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs. Must be able to clearly understand and communicate in English when performing essential job functions. Must be able to pass all pre‑employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens. Be available to work varied shifts, including nights, weekends, and holidays. Ability to handle stress in a fast‑paced, high‑noise environment, and meet deadlines. Some travel may be required for airline specific training. Salary Range $21.00 - $25.00 Hourly Benefits Offered Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc. Paid Time Off and Sick Time Paid Parental Leave 401(k) Retirement Plan and Roth after 6 months, company match after 1 year Life Insurance Tuition Scholarship Program Company Emergency Loan Program Earned Wage Access – offered through Tapcheck Tuition Reimbursement Employee Assistance Program (EAP) #J-18808-Ljbffr