Operations Supervisor

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role McKesson is seeking an Operations Supervisor to lead a team of frontline specialists supporting reimbursement programs for pharmaceutical products. In this role, you will provide day-to-day operational leadership, resolve escalated reimbursement issues from patients, healthcare providers, and insurance companies, and ensure your team consistently meets performance and service level expectations. You will collaborate with internal and external partners to drive quality outcomes and optimal coverage for the patients and providers we serve. What You’ll Do (Responsibilities) Lead daily operations by providing real-time support to frontline staff, addressing escalated issues and complex cases from healthcare providers and patients Monitor quality and accuracy by reviewing telephone calls and case documentation to ensure team output meets established standards Track and manage performance against established KPIs and service level expectations at both the individual and team level Coach and develop staff through regular feedback sessions, one-on-one coaching, and cross-training initiatives Collaborate cross-functionally with internal departments and external business partners to support ongoing reimbursement activities and quality improvement efforts Administer policies consistently and fairly in alignment with company and local business unit standards Other duties may be assigned as needed to meet Company goals Basic Requirements Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities Critical Skills/Experience 2+ years of experience in a lead or supervisory capacity, including direct oversight of frontline staff in a healthcare setting Healthcare operations background with 2+ years of experience in a healthcare or related field Medical verification / front-end reimbursement experience, including insurance verification (deductibles, out-of-pocket, coverage levels) and benefit investigation processes Preferred Skills/Experience Knowledge of Prior Authorization and Appeal Processes Knowledge of Medical Billing (J-codes, HCPCS codes) and experience working with pharmacy vs. medical benefits Familiarity with HUB Services (patient onboarding, case management) Physical Requirements This is a hybrid role based out of our Cary, NC office. You will work on-site a minimum of two (2) days per week, with the remaining days worked remotely. In-office days may vary based on team needs and business priorities. Core working hours are 8:30 AM – 5:30 PM EST, however, flexibility is required to be available between 8:00 AM – 8:00 PM EST as business needs arise. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please visit careers.mckesson.com. Our Base Pay Range for this position $49,900 - $83,100 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson! #J-18808-Ljbffr