Customer Service Administrator 1

Responsibilities As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check‑in, working in the Gate Office, cashier, or receptionist. Use a scanning machine to ensure bills are properly loaded into the company's computer system for processing. Perform pick‑up of bills in the routing office and deliver to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or out sick. Receive drivers at the gate and obtain information on driver’s name and freight on the trailers. Assign drivers a number and designate appropriate place to unhook the trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report, account for all bills, and make/prepare all bank deposits and checks; verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications, collect them upon completion, and welcome visitors to the Service Center. Qualifications For this role, you must have: High School Diploma or GED. Ability to satisfactorily pass a background check and alcohol and drug test. Six months of related experience and/or previous office experience. Strong customer relations skills to communicate effectively with internal and external customers. Ability to manage multiple tasks with interruption. Computer skills and familiarity with Microsoft Office applications. Preferred experience with customer service, Microsoft Outlook, Microsoft Excel, and multi‑line phone systems. Compensation Pay: $17.85–$22.51 Per Hour (pay may vary based on location and experience) Work Shift Third Shift #J-18808-Ljbffr