Guest Services Associate

Job Description

POSITION DETAILS:
The Guest Services Associate is an essential role at The Portland Girl. This position is designed to assist the management team, ensure clients are made to feel welcome, and support estheticians so they can do their best work.


The Portland Girl is a team-based company that encourages employee growth with lots of opportunities for advancement.

This is an 18+ position.


OUR STORY:
At The Portland Girl, we blend ancient beauty rituals with cutting edge skin care treatments that target NW skin (yep, we have our own regional challenges). Unlike most skincare studios that carry products that are chock-full of ingredients linked to cancer and skin irritation, we believe in only using/carrying/selling products that pass our artisanal standards.
No parabens, No sulfates, No phthalates, No weird dyes or fake perfumes and no testing on our furry animals. We feel that the products you use should be super effective, but that they shouldn't give you weird rashes, headaches or cancer.

OUR MISSION:
Give back to yourself and give back to your community. Because if you aren't taking care of yourself, how can you take care of others?

COMPANY CULTURE:
Our company culture is inclusive, fun and tight-knit. We work hard, but we play hard too. Work-life balance is a given, and so is good pay and paid time off for all employees. We reward hustle while also paying a good hourly rate (no "commission-culture" here). We are a team and we all work together to grow the company.

POSITION DUTIES

Client Care
• Manage the flow of clients that come in and out of the studio
• Smile and make clients feel welcome!
• Serve beverages to clients in the waiting area
• Learn and become confident in each brand and product that we stock and sell so that you can educate all clients and customers on their purchases

Cleaning
• Clean and sanitize all facial dishes and implements throughout the day
• Wash and fold laundry
• Assist estheticians with cleaning up treatment rooms in between clients
• Help with overall studio cleanliness and perform daily cleaning tasks

Financial Responsibilities
• Handle credit card and account credit transactions accurately

Inventory
• Monitor inventory to ensure we have what we need in stock to ensure we order what we are low on in a timely manner
• Restock inventory after purchases are made by clients
• Track incoming inventory

Data Entry:
• Enter client data into our booking system accurately
• Enter sales and client rebooking information into spreadsheets
• Assist with projects as they arise

PREFERRED SKILLS/STRENGTHS:
• Genuine interest in natural products, organic skincare, and social responsibility.
• Ability to do basic math (addition, subtraction, multiplication and division).
• You love pleasing customers and making sure their day is brighter at the studio.
• Devotion to detail- we strive for perfection, and need your eye to help!
• Ability to work weekends and evenings if needed - at least 25 to 30 hours/week.

ESSENTIAL TRAITS:
• Trustworthy and reliable
• Dependable and willing to cover shifts for teammates when needed
• Flexible with the changing needs and fast growth of the company
• Maintains a sense of urgency
• Positive and supportive attitude
• Excitement and dedication to the growth of the company
• Comfortable working independently, as well as part of a team

COMPENSATION/PERKS/BENEFITS:
• Hourly plus tips. We are a team-based pay company, and growth opportunities are built into the foundation of our business model.
• Company bonuses when team-based goals are met
• Paid Time Off (to accrue after 90 days of employment)
• Closed all major holidays for respite (Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Day, Independence Day)
• Dental coverage (company pays 50% of premium after 90 days of employment for all staff working 20+ hours a week)
• One free 60 minute facial each month
• 50% off all other services, and friends and family discounts

Reports to: Studio Manager