Warranty Administrator

Join Nextech

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of quality, value, and integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You'll Be Doing

Take ownership of critical warranty processes and play a key role in maximizing reimbursement, ensuring compliance, and improving operational efficiency across our HVAC/R service business:

• Analyze and review warranty claims with precision, ensuring alignment with manufacturer guidelines
• Lead the resolution of denied, disputed, or aged claims—driving resubmissions and recovery efforts
• Monitor and reconcile warranty receivables to ensure timely and accurate vendor payments
• Manage warranty invoice ownership within the issue log, ensuring swift resolution and accountability
• Identify trends in denials, underpayments, and delays—and recommend data-driven improvements
• Ensure compliance with manufacturer programs, internal policies, and audit standards
• Collaborate with vendors, suppliers, and internal teams to resolve complex warranty challenges
• Stay ahead of manufacturer recalls, bulletins, and updates—communicating key changes proactively
• Maintain and audit warranty documentation for accuracy and completeness
• Prepare performance metrics and aging reports that inform leadership decisions
• Support continuous improvement initiatives to enhance warranty operations and outcomes

What Makes Nextech Different?

We invest in your success and reward your expertise with a best-in-class employee experience:

• Competitive compensation and overtime opportunities
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Career advancement opportunities within a growing national leader
• Ongoing training and professional development
• A high-performance culture grounded in integrity, expertise, and customer-first service

Min Compensation

USD $24.04/Hr.

Max Compensation

USD $26.19/Hr.

What We're Looking For

We're seeking a detail-driven professional with a strong foundation in warranty operations and a passion for delivering results:

• 2+ years of experience in warranty administration, billing, or service operations
• Advanced knowledge of manufacturer claim processing and warranty systems
• Strong analytical skills with the ability to identify trends and drive improvements
• Exceptional attention to detail and accuracy in a fast-paced environment
• Excellent written and verbal communication skills
• Proven ability to manage vendor relationships and resolve complex issues
• Advanced proficiency in Microsoft Excel and Office tools
• Self-starter with the ability to work independently and prioritize effectively
• Experience in HVAC or a related service industry preferred
• High school diploma required; Associate degree strongly preferred

Physical Requirements

• Continuously able to work in office environment
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to eight hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing