IT Support Specialist

You are supported every step of the way with focused training, a collaborative team-based environment, and approachable leaders. Community Get Involved We are active members of the community. We volunteer for causes we care about and sponsor local organizations and events. Support #TeamRapid More than just a job – become a member of the team, build relationships, and achieve together. Our Mission Every day we provide peace of mind, secure our customer’s communities, and protect lives and property. We offer extensive medical, dental, vision, life insurance, gym memberships, and much more! Meet your goals with our 401k match, credit union membership, paid vacation, and opportunities for overtime. Grow with us. 92% of senior leadership started in an entry level role. Enjoy pizza Fridays, event ticket giveaways, reward programs, and an ultra-modern campus. We serve a growing market that is rapidly expanding as the world becomes even more connected. Founded in Syracuse, NY in 1992, we are now serving the industry from multi-redundant Command Centers in Syracuse and Corona, CA, as well as from a Customer Care Center in Henderson, NV. We are a critical response security company focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. This position is 100% in-office and reports to our facility on site in Syracuse, NY (Must be local or willing to relocate at your own expense). Job Summary Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of 24x7 team maintaining 99.999% network and system uptime. Rapid Response Monitoring is a company driven by our tireless desire to protect lives and property by creating and leveraging the most cutting-edge technology possible. Supported by teams of experts in their respective fields, we provide best in class monitoring services for some of the biggest names in electronic and digital security, aging in place, and fire protection services. As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service. Salary Range $70,000 - $100,000 per year, based on experience Schedule Sat-Wed OR Wed-Sun Responsibilities Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response’s Ticket System Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques Recommend modifications to IT Support procedures to enhance the service provided by the department Remain highly organized and detail oriented Maintain a sense of urgency when completing tasks Basic Qualifications Minimum of two (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service Ability to work in multiple systems concurrently while providing support services Many of our positions require an extra level of screening to obtain Department of Defense security clearance Rapid Response prides itself in being a drug-free workplace Preferred Qualifications Experience in the alarm industry, including panel setup, configuration, and signal management Bachelor's degree in IT, Computer Science, Information Science, or a related field of study Familiarity with PowerShell for automation and system management Experience navigating and managing Linux servers CompTIA A+ certification or equivalent foundational IT knowledge Knowledge of Microsoft Active Directory and domain-joined infrastructure Experience working with Microsoft Office 365 administration and support What awaits you at Rapid Response Medical, Dental, Vision, and 401k Paid Vacation and Sick Time Wellness Program + Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. #J-18808-Ljbffr Response Monitoring Services, Inc.