Genesys Cloud CX Engineer
ShiftCode Analytics
Genesys Cloud CX Engineer
Role: Genesys Cloud CX Engineer Mode Of Interview: Video Call Customer: BridgePoint Location: Remote Visa: Any except H1B, OPT, CPT Term: Long term Must have LinkedIn I'd
Primary/Essential Skills And Qualifications:
- 5+ years IP Telephony/VoIP experience is required
- Knowledge of VoIP equipment, implementations and support required
- 3+ years experience in Genesys Cloud CX (Purecloud) technology
- Genesys Could CX certification is a plus
- Knowledge of media/voice gateway knowledge preferred
- Knowledge of SIP protocol implementation and support preferred
- BS preferred, associate's degree in IT related field required
- Excellent client service attitude and team focus
- Understand best practices for a service organization
- Development skills/certifications as a plus are:
- Java/Java Script
- HTML
- Rest WEB Services
- Genesys Cloud CX API's
- Microsoft SQL Server
- Web-services, 3rd party API's
Vacancy posted 13 hours ago
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