Non-Clinical - Administrative - Patient Access Representative

Patient Registration Representative I

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital's needs are met.

Specific skills needed include excellent written and verbal communication skills, attention to detail, strong computer skills, knowledge of medical terminology, insurance and billing experience, ability to multi-task in a fast and high-pressured environment, stringent adherence to HIPAA laws, strong typing skills, strong analytical skills, problem solving, excellent customer service and phone skills with a background in the medical industry, and ability to travel to off-site locations (Outpatient only).

Education/experience/training required includes one-year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience, high school graduate required or equivalent, evidence of continuing education preferred, medical terminology strongly preferred, insurance and billing experience strongly required, drivers license; ability to travel to off-site locations (Outpatient only), bilingual Spanish or Chinese (Mandarin) preferred, LA City Fire Card within 6 months of employment (PHGSH only).

Duties and responsibilities include safeguarding and preserving the confidentiality of patient's protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies, ensuring a safe patient environment and adherence to safety practices per policy, utilizing the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other as required, exhibiting positive guest relations skills, organizational skills and efficiency, flexibility, compliance with all policies and procedures, collections, growth, attendance, safety, and performing other duties as assigned, with professionalism.

Personal qualities include punctuality, effective communication skills, organization, dependability, positive professional appearance and attitude, ability to collect, analyze and research complex or diverse information, strong analytical skills, problem solving, flexibility, adaptability, attention to detail, effective time management skills and sound work ethics, ability to make good decisions, ability to keep confidential information, and professional appearance (complies with official dress code) and attitude.