Chief Front Desk Agent - Full Time (The LINQ LV)

Chief Front Desk Agent - Full Time (The LINQ LV) Las Vegas, NV, United States (On-site) Job Summary Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks. Complete necessary daily reports in a timely manner. Assists Front Desk employees with questions or problems that may arise. Supports the Hotel Manager. Provides positive comments to employees as well as corrective comments to negative actions. Maintains daily break schedule. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Responsibilities Process check‑in and check‑out transactions for guests. Assist guests with questions about the city and property. Assist guests with booking dinner, show, etc. when necessary. Assist with guest service recovery when possible. Maintain an upbeat and positive attitude at all times. Be apprised of current events in the hotel to assist guests. Act as a liaison on behalf of the guest to expedite guest requests. Maintain a professional and courteous attitude towards all guests (internal and external). Anticipate guests’ needs and expectations. Be able to work any shift. Be able to stand for long periods of time. Experience in Front Desk or VIP services and/or LMS/CMS preferred. Possess excellent customer service, communication and multi‑tasking skills. Requirements High School diploma or equivalent required. College degree preferred. Minimum one‑year customer service experience required; prior supervisory experience preferred. Previous Hotel, Room Reservations, and/or PBX experience would be a plus. Must possess excellent oral and communication skills. Must be able to get along with co‑workers and work as a team. Must present a well‑groomed appearance. Must be able to work any day of the week on any shift. Must be 21 years of age. Legal

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr Caesars Entertainment