BPO Post-Closing Associate

The BPO Post-Closing Associate is responsible for processing loan closing packages in accordance with company policies and client requirements. This role ensures accuracy, completeness, and timely handling of post-closing documentation while maintaining strong communication with internal teams and clients.

Essential Duties and Responsibilities

• Opening packages and creating orders in VSI internal systems.
• upload original signed closing package documents into internal systems for processing, retention, and client accessibility.
• Complete required tasks within VSI internal applications and client systems accurately and timely.
• Review returned loan documents for completeness and accuracy; upload and file documents accordingly.
• Maintain open and effective communication with customers and internal department members to ensure timely and accurate processing.
• Review deed and mortgage documents to ensure recordable documents are present for Quality Control and Auditing.
• Copy, scan, and retain completed package documents for internal records and client access.
• Shipping Collateral Docs out to Lenders.
• Consistently meet or exceed established production standards, performance metrics, and Service Level Agreements (SLAs).
• Prepare completed loan packages for overnight delivery to lenders following established delivery and shipping procedures.

Additional Responsibilities

• Provide backup support to other department functions as needed to maintain workflow continuity.
• Perform additional duties as assigned, including mandatory overtime when required.

Education and Experience

Required:

• High School Diploma or equivalent

Preferred:

• One (1) year of related experience in mortgage, loan processing, or post-closing operations

Knowledge, Skills, and Abilities

• Strong organizational skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Excel, Word, and Adobe applications

Physical Requirements

• Reading, sorting, and data review
• Prolonged sitting
• Telephone and computer usage
• Verbal communication, hearing, and visual acuity

Working Conditions

• Standard office environment
• Ability to work overtime as required