Operations Coordinator

Rinse New York Operations Associate

Rinse is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we're tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Seattle, and Toronto. This is a very exciting time to join our company and help us scale nationwide, while learning from a leadership team that collectively has over 80+ years of experience at Rinse.

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse New York. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.

Typical shift schedule: 4:30PM - 1:00AM

Initial Compensation: $20/hr for the first 30 days (training), and then increasing to $22/hr

Equity: All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days.

Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid time off; paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided).

Applicants will be required to submit to a DMV check prior to commencing employment.

In this role, you will...

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests.
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in New York
• Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road.

The ideal candidate...

• Has a high school diploma or GED; some college education preferred
• Has 1-2 years of experience in logistics, freight transport, or third-party logistics (3PL) is a plus
• Is a problem solver who is biased towards action and able to overcome challenges
• Thrives in fast-paced environments and works well under pressure
• Is energized until the late hours of the night and can reliably work evening shifts
• Rolls with the punches and embraces change and ambiguity
• Is comfortable with or excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus
• Has experience with PC applications such as Email, Word, and Excel and Mobile apps
• Lives and breathes our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Is capable of working independently and collaborating with multiple teams in a fast-paced environment
• Has the ability to multitask and manage various tasks simultaneously
• Has previous experience in startups a big plus
• Has a driver's license with a clean driving record (Motor Vehicle Record check required)

Why work at Rinse?

• You will be executing on an important part of Rinse's business and will help shape the New York market's operations from the ground up.
• You can take pride in getting to be a part of interesting and impactful work at a promising startup poised for continued growth.
• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you'll constantly learn from others.

This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help Rinse New York grow with the market.