Program Support Specialist

Program Support Specialist

The Program Support Specialist plays a critical role in ensuring the smooth operation and success of organizational programs by providing comprehensive administrative and logistical support. This position is responsible for coordinating program activities, managing communications among stakeholders, and maintaining accurate records to facilitate effective program delivery. The specialist collaborates closely with program managers and team members to track progress, identify challenges, and implement solutions that enhance program outcomes. By serving as a central point of contact, the Program Support Specialist helps to streamline processes and improve overall efficiency. Ultimately, this role contributes significantly to the achievement of program goals and the organization's mission through diligent support and proactive problem-solving.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Public Administration, Social Sciences, or a related field.
• At least two years of experience in program support, project coordination, or administrative roles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time management skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience working in a nonprofit, government, or educational program environment.
• Familiarity with project management software such as Asana, Trello, or Microsoft Project.
• Knowledge of data analysis and reporting tools.
• Ability to work independently and as part of a multidisciplinary team.
• Additional language proficiency relevant to program participants or stakeholders.

Responsibilities:

• Coordinate and schedule program meetings, events, and activities to ensure timely execution.
• Maintain detailed and organized program documentation, including reports, records, and correspondence.
• Assist in preparing program materials, presentations, and communications for internal and external stakeholders.
• Monitor program timelines and deliverables, providing updates and alerts to program managers as needed.
• Serve as a liaison between program staff, partners, and participants to facilitate effective communication.
• Support data collection and analysis efforts to track program performance and outcomes.
• Manage logistical arrangements such as travel, accommodations, and resource allocation for program activities.
• Contribute to the development and implementation of program policies and procedures to enhance operational efficiency.

Skills:

The Program Support Specialist utilizes organizational skills daily to manage schedules, coordinate meetings, and maintain comprehensive records that keep programs on track. Communication skills are essential for preparing clear reports, facilitating stakeholder interactions, and ensuring that all parties are informed and engaged. Proficiency with software tools enables efficient data management, document preparation, and progress tracking, which are critical for monitoring program success. Problem-solving skills help the specialist address logistical challenges and adapt to changing program needs proactively. Additionally, interpersonal skills foster collaboration within diverse teams and support a positive, productive work environment.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.