Field Service Technician - Laser Machinery

Job Description

Job Description

We are seeking a skilled technician to provide mechanical/electronic production support and operator training for our Laser products.  Responsibilities include managing projects from post-sale to installation to ongoing customer service support. We are looking for a technician to provide exceptional customer support at customer’s sites in North America. 

Primary Duties

• Support customers in North America as part of the customer support team

• Install and demonstrate various laser cutting and marking systems machines.
• Train customer personnel in operation of equipment.
• Troubleshoot software, electronic and mechanical equipment issues.
• Assist in creation and maintenance of machine operation procedures, work instructions, detailed drawings, and visual aids.
• Collaborate with other company and vendor personnel to assure customer specifications and goals are met.
• Adhere to company procedures/quality standards and ensure compliance to customer specifications.
• May be assigned other duties to assure the effective operations of the department or organization.

Qualifications

• High School or Technical School education focusing on Electronic, Electrical or Manufacturing.
• 3+ years of mechanical & electric/electronic troubleshooting & service experience.
• Experience with lasers, robotics, automation, or mechatronic systems considered advantageous.
• Able to read mechanical, pneumatic and electric drawings.
• Trouble shooting experience via PLC is required.
• Demonstrated ability to work independently and have good communication skills, both verbal and written.
• Ability to read and interpret production work instructions, routers, and specifications.

• Ability to effectively present information and respond to questions from operators, engineers, and supervisors.
• Advanced computer proficiency with MS Office products (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe products, Salesforce CRM, Team Viewer, and graphic file manipulation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.